Certificate of Retail

• Employment rights and responsibilities
• Current information sources
• Trade unions
• Policies and procedures
• Anti-discrimination laws
• Harassment and equal opportunity
• Legislation
• State and territory laws
• National employment standards
• Employment in retail
• Organisational requirements
• Employment policies and procedures
• Company structure
• Workplace ethics
• Duty of care
• Health and safety
• Grievance procedures
• Staff rosters
• Dress / uniform standards
• Communication and reporting
• Questioning techniques
• Communication checklists
• Effective work habits
• Instructions and information
• Following procedures
• Accessing information
• Job descriptions
• Time management
• Code of conduct
• Workplace etiquette
• Customer service
• Building relationships

• Career opportunities
• Advisory services
• Education and training
• How to access information
• Evaluate interest in retail
• Retail buyers
• Optimum career preferences
• Skill development requirements
• Stages of skills development
• Current skills and knowledge
• Taking ownership of career
• Personal learning needs
• 3 steps to gaining skills
• Professional development
• Skills development
• Career progression
• Collate skills assessment

• Product knowledge
• Customer knowledge
• Customer buying behaviour
• Customer contact
• Questioning techniques
• Listening skills
• Customer buying motives
• Sell the benefits
• Matching customer needs
• Product features and benefits
• Product use and safety
• Referring customers to senior staff
• Related legislation
• Customer objections
• Problem solving / solutions
• Closing the sale
• Purchase decisions
• Techniques for closing a sale
• Sales opportunities
• Cross selling and up selling
• Down selling
• Personal sales outcomes
• Sales targets
• Parameters
• Sales team plans

• Review sales targets
• Achievable sales targets
• Review sales performance
• Sales strategies
• SPACED benefits
• Creating a sales environment
• Team sales targets
• Inventory control / methods
• Human resources
• Contingency plans
• Team support
• Training / coaching / mentoring
• Resolve operational issues
• Retail supply chains
• Review sales targets
• Monitor achievements
• Poor performance
• Performance counselling steps

• Review current operations
• Factors impacting sales
• Get to know the competition
• Technology
• Social factors
• Review sales strategy
• Current sales targets
• Factors that impact sales
• Review successful approaches
• Poor leadership
• Existing customer feedback
• Questionnaires and surveys
• Focus groups
• Monitor social media
• Review websites
• Plans to drive sales
• Subjective data
• Mission / values
• Strategic plans
• Develop a plan to drive sales
• Identify potential customers
• Retain repeat business
• Retail benefits
• Stakeholder input
• Plan to grow sales
• Cross-selling and upselling
• Implement sales plan
• Monitor sales plan
• Communicate plan
• Resources to drive sales
• Promotion strategy
• Advertising
• Product strategies
• Resources
• Planned sales activities
• Support sales teams
• Targets and adjustments
• Market share
• Pricing strategy
• Setting new targets

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.