There are few careers as versatile as those in the retail sector. If you have a passion for sports, music, fashion or food – there’s an industry sector in retail that will offer you a rewarding and exciting career.
There are also a variety of occupations that fall under the banner of retail including buying, visual merchandising, marketing, e-commerce, and human resources. The retail sector also offers flexible work hours to suit every lifestyle.
The Certificate of Retail is an online professional development program that will provide you with the skills and knowledge required to work in the retail industry. You will also learn how to work effectively in a service environment and develop and apply product knowledge. You will also gain the selling skills required to analyse and drive sales to meet targets and maximise retail profitability and performance.
So why not launch your retail career and boost your employability with the Certificate of Retail?
Unit 1 - Plan a career in the retail industry
Education and training
How to access information
Evaluate interest in retail
Optimum career preferences
Skill development requirements
Stages of skills development
Current skills and knowledge
Taking ownership of career
Personal learning needs
3 steps to gaining skills
Collate skills assessment
Unit 2 - Sell to the retail customer
Customer buying behaviour
Customer buying motives
Sell the benefits
Matching customer needs
Product features and benefits
Product use and safety
Referring customers to senior staff
Problem solving / solutions
Closing the sale
Techniques for closing a sale
Cross selling and up selling
Personal sales outcomes
Sales team plans
Unit 3 - Drive sales results
Review current operations
Factors impacting sales
Get to know the competition
Review sales strategy
Current sales targets
Factors that impact sales
Review successful approaches
Existing customer feedback
Questionnaires and surveys
Monitor social media
Plans to drive sales
Mission / values
Develop a plan to drive sales
Identify potential customers
Retain repeat business
Plan to grow sales
Cross-selling and upselling
Implement sales plan
Monitor sales plan
Resources to drive sales
Planned sales activities
Support sales teams
Targets and adjustments
Setting new targets
Unit 4 - Enhance customer service experiences
Advise on products and services
Active and passive listening
Extras and add-ons
Cross-selling and add-ons
Efficient service delivery
Difficult service situations
Recording a problem
Resolving a problem
Improving service issues
Resolving customer complaints
Sensitivity and courtesy
Provide internal feedback
Reflecting and evaluating complaints
Promoting repeat business
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.