A restaurant that operates seamlessly is a sign that an effective restaurant manager is at work behind the scenes– a position that requires the balance of many complex processes and staff.
The Certificate of Restaurant Management is an online professional development course designed to give you the knowledge and skills required to effectively manage a restaurant.
In this online restaurant management course, you will learn how to lead and manage people and teams and support and encourage team commitment through effective leadership.
You will discover strategies to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.
You will learn to develop, implement and monitor an operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
You will also learn how to develop, monitor and adjust customer service practices, communicate and consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.
On completion of this course, those who have achieved operational and service skills will have enhanced management skills to confidently operate a restaurant.
Unit 1 - Develop and manage quality customer service practices
Quality customer service practices
Professionalism and courtesy
Expectations and suppliers
Collecting customer information
Trends and changes
Development of practices
Policies and procedures
Roles and responsibilities
Expectations of staff
Induction and training
Effectiveness of customer service
Systemic customer service problems
New approaches to customer service
The Problem Solving Model
Unit 2 - Manage operational plan
Key performance indicators (KPIs)
Develop a proposal
Activities and targets
HR policies and practices
Acquisition of resources and services
Review performance systems
Budget and financial information
Coaching and mentoring programs
Variations to operational plans
Traffic light scoring system
Coaching and mentoring
Unit 3 - Manage finances within a budget
Cash flow budgets
Forecasting and operations budgets
Income and expenditure priorities
Financial activities against budget
Financial cost analysis
Budget status reports
Costs and resources
Continuous improvement plan
Financial management systems
Desired budget outcomes
Budget processes / types / methodologies
Customer service levels
Financial and statistical reports
Unit 4 - Lead and manage people
Vision and mission statements
Leadership vs management
Plans and objectives
People-centred workplace cultures
Inclusivity / exclusivity
The paradigm shift
Commination role of leaders
Maslow’s hierarchy of needs
Training and development
Monitor team performance
Recognition and rewards
Unit 5 - Roster staff
Casual / full time employees
Awards and enterprise agreements
Social and cultural considerations
Communicate rosters to staff
Employee information records
Unit 6 - Manage conflict
Aggressive or abusive behaviour
Impact of conflict
Oral and written questions
Causes of workplace conflict
Unit 7 - Recruit, select and induct staff
Future organisational needs
Human Resource Management (HRM)
Job analysis and design
Job skills requirements
Using selection criteria
Organisation objectives and policies
Unit 8 - Establish and maintain a work health and safety system
WHS management system
Law and ethics
Health and safety inspections
WHS management practices
Safe work procedures
Health, safety and security
Safety signs and notices
Fire and fire extinguishers
First aid procedures
Unit 9 - Provide responsible service of alcohol
Selling or serving alcohol
Relevant state legislation
Proof of age
How alcohol works
Assess intoxication levels
Refusing service of alcohol
Safety and security issues
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 135 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $500.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.