If you’re looking for a career that challenges you and promises great rewards, then professional sales is for you.
The Certificate of Professional Sales is an online professional development program that will develop your professional selling skills and enhance your success in developing loyal customer relationships.
In this online professional sales course you will discover the sales process, learn how to identify potential sales prospects, manage your own sales performance and learn how to present sales solutions that meet the needs of your customers.
Throughout this sales course you will discover the critical skills required to analyse, set, achieve and exceed personal and team sales targets. You will also learn the techniques associated with securing prospect commitment to successfully negotiate and close a sale.
You will learn how to turn objections into benefits, professionalise your sales presentations and make presentations an effective closing tool. Finally, you will learn how to build and strengthen the partnership between yourself and the customer to enhance the prospect of future sales.
On completion of this course you will feel confident to analyse, achieve and exceed sales targets for an organisation or company.
Unit 1 - Implement customer service strategies
Organisations customer service objectives
Customer needs and requirements
Internal and external customers
Target market – research
Diagnosing service delivery problems
Service delivery recommendations and improvements
Develop service strategies
Assessing customer service strategies
New ideas and opportunities
Communicating with customers
Allocating budget resources
Resolving customer difficulties and complaints
Collecting information for review process
Using data and information
Future directions (conclusions and recommendations)
Monitor systems, records and reporting procedures
Unit 2 - Promote products and services
Identify the need for promotion
Roles and responsibilities
Monitoring the progress of promotional activities
Identifying and addressing issues
Implementing contingencies strategies
Effectiveness of planning processes
Testing responses and methods
Benefits of promotional activities
Conclusions and recommendations
Act and regulations
Codes of practice
Action, promotion and marketing plans
Unit 3 - Deliver and monitor a service to customers
Clarify customer needs
Internal and external customers
What do customers want?
What to ask customers to identify their needs
Communications and interpersonal skills
Evaluate customer needs
Determine priorities for delivery
Prioritisation for service delivery
Product knowledge and assistant
Product features and benefits
Seeking assistance when required
Legal and ethical requirements
Training, recognition and rewards
What is good service?
Manage customer complaints
Resolving problems and complaints
Responding to customers with specific needs
Enhancing products and services
Illegal and unethical practices
Review customer satisfaction
Reviewing your competition
Respond to customer feedback
Clearly written reports
Customer service legislation and consumer law
False or misleading representation
Unit 4 - Build customer relationships and loyalty
Personalised and professional service
Promoting repeat business
Consumer protection legislation
Customer benefits with promotions
Benefits and rewards
Benefits for retail organisations
Illegal and unethical practices
Identify customer dissatisfaction
Seek appropriate solutions
Unit 5 - Analyse and achieve sales targets
Analyse and attaining sales targets
Setting sales targets
Confirm team sales targets
Personal sales targets
Long-term goals and plans
Gross profit and net profit
Regular monitoring of sales targets
Analyse customers and performance
Missing and exceeding sales targets
Sales performance analysis
Factors affecting sales targets
Evaluating sales performance
Sales territory management
Product and service features
Identify changing circumstances
Creating new sales targets
Sales forecast and targets
Addressing sales under-performance
7 critical customer expectations
Managing under-performing staff
Identify customers with strong sales
Customer profile chart
Customer loyalty programs
Extending sales opportunities
Reporting sales progress
Valid and reliable data
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $250.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.