If you are expected to manage conflicts at work but don’t have the job title of ‘mediator’, this course will provide you with the mediation and conflict-resolution skills that are critical to your confidence and success.
The Certificate of Mediation is an online professional development program that will provide you with the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. This mediation course also covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.
On completion of this mediation course, you will feel confident to effectively resolve conflict and mediate business and workplace disputes to find a mutually agreeable solution.
Course Structure
Unit - Manage mediation processes
- Develop mediation guidelines
- History of disputes
- Triggers for disputes
- Dispute resolution process
- Dispute register
- Mediation requirements
- Code of conduct
- Logistics of mediation
- Mediation models and systems
- Document parameters
- Researching information
- Draft and validate guidelines
- Policies and procedures
- Drafting a document
- Endorsement for guidelines
- Circulate guidelines
- Train mediators
- Prepare for mediation
- Identify parties in dispute
- Explain mediation procedure
- Agreement of participation
- Conduct separate interviews
- Flow charts
- Determine boundary options
- Mediation settlements
- Communication techniques
- Goals of reframing
- Effective communicating
- Establish mutual agreement
- Write element and descriptions
- Root cause analysis
- Options for resolution
- Finalise and review mediation
- Agreements to both parties
- Forums or methods
- Review mediation
- Identify improvements
- Refine mediation guidelines
- Mediation skills
- Training needs analysis
- Mediation associations
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This is my first online course and the first studying experience in Australia. I’m really happy with the course material and your service. Basically, I got professional service from you. I hope to continue my studies with you & recommend this course to my friends.
K. Gamalath, Glen Waverley VIC | Certificate of Mediation
I liked the course and will now look at doing more.
M. Ward, Parramatta NSW | Certificate of Mediation
It was very easy, straightforward and useful course content. The price was good value for the amount of material and I found it very easy to understand and was able to fit it in around my busy lifestyle.
M. Santilli, NSW | Certificate of Mediation
Getting more confident with Online studies. Easy to access and complete studies.
Antonia | Numeralla, NSW | Certificate of Mediation
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Dispute Resolution Officer
- HR Advisor Roles
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