If you are expected to manage conflicts at work but don’t have the job title of ‘mediator’, this course will provide you with the mediation and conflict-resolution skills that are critical to your confidence and success.
The Certificate of Mediation is an online professional development program that will provide you with the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. This mediation course also covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.
On completion of this mediation course, you will feel confident to effectively resolve conflict and mediate business and workplace disputes to find a mutually agreeable solution.
Course Structure
Unit - Manage mediation processes
- Develop mediation guidelines
- History of disputes
- Triggers for disputes
- Dispute resolution process
- Dispute register
- Mediation requirements
- Code of conduct
- Logistics of mediation
- Mediation models and systems
- Document parameters
- Researching information
- Draft and validate guidelines
- Policies and procedures
- Drafting a document
- Endorsement for guidelines
- Circulate guidelines
- Train mediators
- Prepare for mediation
- Identify parties in dispute
- Explain mediation procedure
- Agreement of participation
- Conduct separate interviews
- Flow charts
- Determine boundary options
- Mediation settlements
- Communication techniques
- Goals of reframing
- Effective communicating
- Establish mutual agreement
- Write element and descriptions
- Root cause analysis
- Options for resolution
- Finalise and review mediation
- Agreements to both parties
- Forums or methods
- Review mediation
- Identify improvements
- Refine mediation guidelines
- Mediation skills
- Training needs analysis
- Mediation associations
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Dispute Resolution Officer
- HR Advisor Roles
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