Certificate of Leadership

• Communication models
• Communication contexts
• Clichés and colloquial words
• Environment and personnel factors
• Hearing and visual impairments
• Communication outcomes
• Verbal communication
• Written communication
• Business writing
• Communication barriers
• Law and ethics
• Media channels
• Workplace meetings
• Presentation sins
• Telephone calls
• Video conferencing
• Letters, memos and reports
• Online communications
• Disrespectful communication
• Cultural differences
• Positive communication
• Two-way communication
• Using diaries
• Leadership improvements
• Communication processes

• Plan team outcomes
• Team purpose
• Roles and responsibilities
• Goals
• Teamwork
• Developing teams
• Supporting team members
• Types of teams
• Belbin’s eight team roles
• Leadership styles
• Develop team cohesion
• Operational aspects
• High performing teams
• Effective teams
• Diversity and team effectiveness
• Individual development
• Effective meetings
• Address issues
• Team leader role
• Negotiation
• Model expected behaviours
• Encourage participation
• Positive team culture
• Management communication
• Productivity reporting
• Communicating change
• Poor performance

• Understanding Emotional Intelligence (EI)
• Strengths and weaknesses
• Capitalising strengths
• Self-awareness
• Social awareness
• Expressing Emotions
• Emotional triggers
• Emotional states of co-workers
• Cultural expressions and emotions
• Empathy
• Reasoning Skills
• Managing Your Emotions
• Self-Regulation
• Relationship Management
• Social Skills
• Motivation
• Measuring EI/EQ
• Developing EI
• Personal stressors
• Casual factors of stress
• Managing Stress and Conflict
• Behavioural stress
• Supporting stressed workers
• EI in the Workplace
• EI Assessments
• Stress Management Techniques
• Leadership and EI
• Flexibility and adaptability
• Emotions and decision making
• Thoughts and feelings
• Listening skills
• Building productive relationships
• Positive workplace climate
• Maximising team outcomes

• Strategies and processes
• Job descriptions
• Performance indicators / reviews
• Induction
• Leadership styles
• Participatory decision-making
• Consultation processes
• Problem-solving processes
• Resolve issues promptly
• Cultural diversity
• Law and ethics
• Grievance procedures
• Managers’ / leaders’ obligations
• Ethical misconduct
• Professional conduct
• Communication styles and strategies
• Addressing prejudices
• Networks and relationships
• Relationship issues
• Negotiating outcomes
• Manage and resolve conflict
• Achieving positive outcomes
• Mediation / arbitration
• Guidance, counselling and support

• Communicating with influence
• Confirming mandate or authority
• Using appropriate language
• Negotiate persuasively
• Advancing business interests
• Group decision making
• Agreed outcomes
• Differences of opinion
• Communication styles
• Aggressive behaviour
• Diversity and compromise
• Personal conflict
• Positive work environments
• PICN Model
• Negotiation
• Problems solving techniques
• Developing work relationships
• Maintaining credibility and trust
• Lead meetings effectively
• Guest speakers and participants
• Agendas and meeting procedures
• Keeping meetings on track
• Summary of key issues
• Meeting minutes
• Preparing effective presentations
• Law and ethics

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.