Management and leadership are major fields that are essential across all business sectors. Some people are born leaders, but with a growth mindset anyone can improve or develop their ability to influence, impact and instigate change – important attributes of a dynamic leader.
Leadership – Communicating For Results is designed for aspiring leaders, recently appointed leaders and leaders who want to further develop their skills. In this online professional development program you will develop the key competencies and skills required for executive career development.
In this online management and leadership course you will discover how to communicate effectively as a leader, lead effective workplace relationships, and lead team effectiveness. You will learn how to develop and use emotional intelligence, lead a diverse workforce and communicate with influence.
On completion of this management and leadership course you will have gained the knowledge required to successfully apply different leadership styles to enhance your management and leadership capabilities.
Unit 1 - Communicate effectively as a workplace leader
Clichés and colloquial words
Environment and personnel factors
Hearing and visual impairments
Law and ethics
Letters, memos and reports
Unit 2 - Lead team effectiveness
Plan team outcomes
Roles and responsibilities
Supporting team members
Types of teams
Belbin’s eight team roles
Develop team cohesion
High performing teams
Diversity and team effectiveness
Team leader role
Model expected behaviours
Positive team culture
Unit 3 - Develop and use emotional intelligence
Understanding Emotional Intelligence (EI)
Strengths and weaknesses
Emotional states of co-workers
Cultural expressions and emotions
Managing Your Emotions
Casual factors of stress
Managing Stress and Conflict
Supporting stressed workers
EI in the Workplace
Stress Management Techniques
Leadership and EI
Flexibility and adaptability
Emotions and decision making
Thoughts and feelings
Building productive relationships
Positive workplace climate
Maximising team outcomes
Unit 4 - Lead and manage effective workplace relationships
Strategies and processes
Performance indicators / reviews
Resolve issues promptly
Law and ethics
Managers’ / leaders’ obligations
Communication styles and strategies
Networks and relationships
Manage and resolve conflict
Achieving positive outcomes
Mediation / arbitration
Guidance, counselling and support
Unit 5 - Communicate with influence
Communicating with influence
Confirming mandate or authority
Using appropriate language
Advancing business interests
Group decision making
Differences of opinion
Diversity and compromise
Positive work environments
Problems solving techniques
Developing work relationships
Maintaining credibility and trust
Lead meetings effectively
Guest speakers and participants
Agendas and meeting procedures
Keeping meetings on track
Summary of key issues
Preparing effective presentations
Law and ethics
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.