Management and leadership are major fields that are essential across all business sectors. Some people are born leaders, but with a growth mindset anyone can improve or develop their ability to influence, impact and instigate change – important attributes of a dynamic leader.
Leadership – Communicating For Results is designed for aspiring leaders, recently appointed leaders and leaders who want to further develop their skills. In this online professional development program you will develop the key competencies and skills required for executive career development.
In this online management and leadership course you will discover how to communicate effectively as a leader, lead effective workplace relationships, and lead team effectiveness. You will learn how to develop and use emotional intelligence, lead a diverse workforce and communicate with influence.
On completion of this management and leadership course you will have gained the knowledge required to successfully apply different leadership styles to enhance your management and leadership capabilities.
Unit 1 - Communicate effectively as a workplace leader
Clichés and colloquial words
Environment and personnel factors
Hearing and visual impairments
Law and ethics
Letters, memos and reports
Unit 2 - Lead team effectiveness
Plan team outcomes
Roles and responsibilities
Supporting team members
Types of teams
Belbin’s eight team roles
Develop team cohesion
High performing teams
Diversity and team effectiveness
Team leader role
Model expected behaviours
Positive team culture
Unit 3 - Develop and use emotional intelligence
Understanding Emotional Intelligence (EI)
Strengths and weaknesses
Emotional states of co-workers
Cultural expressions and emotions
Managing Your Emotions
Casual factors of stress
Managing Stress and Conflict
Supporting stressed workers
EI in the Workplace
Stress Management Techniques
Leadership and EI
Flexibility and adaptability
Emotions and decision making
Thoughts and feelings
Building productive relationships
Positive workplace climate
Maximising team outcomes
Unit 4 - Lead and manage effective workplace relationships
Strategies and processes
Performance indicators / reviews
Resolve issues promptly
Law and ethics
Managers’ / leaders’ obligations
Communication styles and strategies
Networks and relationships
Manage and resolve conflict
Achieving positive outcomes
Mediation / arbitration
Guidance, counselling and support
Unit 5 - Communicate with influence
Identify audience needs
Addressing a meeting
Organisation standards and procedures
The definition process
The identification process
Documenting potential issues and problems
Prepare positions and supporting arguments
Prepare for a negative customer response
Areas of common ground
Consulting with affected parties
Legal requirements for consultation
Document negotiation outcomes
Schedule routine meetings
Legal and ethical requirements of meetings
Distribute meeting materials
Contribute to discussions
Seek consensus on meeting objectives
Summarise and distribute outcomes
Tone structure and style of communication
Communicating with others
Provide opportunity for questions
Identify areas for improvement
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $250.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.