Information technology is a vital contributor to every industry sector, from retail to sport, finance and everything in-between. So, it’s no wonder this is an in-demand profession with many opportunities.
The Certificate of Information Technology is an online professional development course that will provide the foundation knowledge required to understand the components and operations of computer systems.
In this online information technology course, you will learn how to select, configure and use computer operating systems and basic computer hardware and software.
You will also gain an understanding of the underlying infrastructure behind the Internet, what the World Wide Web really is, how it evolved, how it works and gain an understanding of network security and the fundamentals of computer system protection.
This professional development course will also show you how to design and create a basic markup language document (HTML), manipulate digital images for website development, and design and produce documents and publications using word processing and publishing software.
On completion of this course, you will have a competent understanding of information technology operations and computer systems. You will also feel confident to design and create basic HTML, manipulate images, and use word processing and publishing software.
Unit 1 - Use computer operating systems and hardware
Computer operating systems
Requirements and specifications
Selecting an operating system
Internal and external hardware
Relationship between software, Oss and hardware
Installing and configuring an operating system
Microsoft windows 10
Installation requirements for Windows 10
How to install Windows 10
Configuring the operating system
The Windows 10 start screen
Operating system features
Operating system functions and boot processes
Command line interface (CLI)
Graphical user interfaces (GUI)
Using command lines
Graphical user interface
Working with files and folders
Renaming a directory
Drag and drop techniques
Copying directories and files
Extra software configuring
Sounds and volume
Customising the keyboard
Unit 2 - Connect internal hardware components
Internal hardware components
Easily replaced parts
Determine components required
Technical specifications of parts
Order and obtain parts
Install and configure components
Test for error-free performance
Document installation process
Client feedback forms
Correct identified shortcomings
Unit 3 - Develop solutions for basic ICT malfunctions and problems
Gather information on the malfunction or problem
Determine malfunction requirements
Current condition of malfunction
Questioning techniques (closed and open questions)
Escalating the malfunction
Four levels of technical support
Documenting the issue
Research potential solutions
Choosing a solution
Approval to implement the solution
New software, component or upgrades
Testing a solution
Evaluating a solution
Creating an evaluation plan
Problem solving documentation
Documenting the solution
Organisational policy and procedures
Required hardware and software products and services
Operating systems used within the IT industry
Standard diagnostic tools
Backup and recovery
Malware and viruses
Unit 4 - Determine and action network problems
Determine client requirements
Security and network guidelines
Conduct diagnostic tests
Handling optical disks
Unit 5 - Provide network systems administration
Provide client access
Logon and passwords
Maintenance of system
System integrity and security
Disaster recovery plan
Backup and recovery
Monitor network performance
Monitor software usage
Hardware response time
Unit 6 - Install and optimise operating system software
Operating system functions
Windows operating systems
Mac operating systems
Licensing, security requirements
Configure operating systems
Unit 7 - Provide ICT advice to clients
Operating system maintenance
Internal or outsourced maintenance
Service level agreement (SLA)
4 levels of technical support
Assess and diagnose problem
Test faulty equipment
Run error checking
Systems information reports
Obtain necessary components
Arrange repair or replacement
Maintain asset register
Future maintenance schedules
Unit 8 - Run standard diagnostic tests
Run standard diagnostic tests
Identify common symptoms
Preventative maintenance techniques
Operate system diagnostics
Software based configuration
Scan for viruses
Unit 9 - Care for computer hardware
Installation of computer hardware
maintenance of computer hardware
Safe work practices
Work health & safety (WHS)
Safe work practices
Suitable environmental conditions
System protection devices
Updating hardware / software
Determine business requirements
Estimated duration 130 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I found the course materials easy to understand. Overall the course greatly improved my knowledge and understanding of computers, computer systems and how to provide assistance to IT clients.
A.Chapman, Mooroopna, VIC | Certificate of Information Technology
Great studying material with experienced tutors
P. Davoodi, Maroochydore, QLD | Certificate of Information Technology
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $450.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.