Information technology is a vital contributor to every industry sector, from retail to sport, finance and everything in-between. So, it’s no wonder this is an in-demand profession with many opportunities.
The Certificate of Information Technology is an online professional development course that will provide the foundation knowledge required to understand the components and operations of computer systems.
In this online information technology course, you will learn how to select, configure and use computer operating systems and basic computer hardware and software.
You will also gain an understanding of the underlying infrastructure behind the Internet, what the World Wide Web really is, how it evolved, how it works and gain an understanding of network security and the fundamentals of computer system protection.
This professional development course will also show you how to design and create a basic markup language document (HTML), manipulate digital images for website development, and design and produce documents and publications using word processing and publishing software.
On completion of this course, you will have a competent understanding of information technology operations and computer systems. You will also feel confident to design and create basic HTML, manipulate images, and use word processing and publishing software.
Course Structure
Unit 1 - Use computer operating systems and hardware
- Computer operating systems
- Requirements and specifications
- Compatibility
- ICT requirements
- Selecting an operating system
- Internal and external hardware
- Wireless connectivity
- Relationship between software, Oss and hardware
- Installing and configuring an operating system
- Microsoft windows 10
- Installation requirements for Windows 10
- How to install Windows 10
- Configuring the operating system
- The Windows 10 start screen
- Operating system features
- Operating system functions and boot processes
- Command line interface (CLI)
- Command lines
- Graphical user interfaces (GUI)
- Boot process
- Using command lines
- Graphical user interface
- Mouse techniques
- Creating folders
- Working with files and folders
- Renaming a directory
- Drag and drop techniques
- Copying directories and files
- Special commands
- Extra software configuring
- Windows features
- Set up
- Removing software
- Sounds and volume
- Autoplay
- Display features
- Mouse options
- Customising the keyboard
- Printers
Unit 2 - Connect internal hardware components
- Internal hardware components
- Easily replaced parts
- Determine components required
- Technical specifications of parts
- Obtain approval
- Order and obtain parts
- Installation plan
- Install and configure components
- GANTT chart
- Test for error-free performance
- Overclocking
- Document installation process
- Asset register
- Client feedback forms
- Correct identified shortcomings
Unit 3 - Develop solutions for basic ICT malfunctions and problems
- Gather information on the malfunction or problem
- Determine malfunction requirements
- Current condition of malfunction
- Questioning techniques (closed and open questions)
- Escalating the malfunction
- Four levels of technical support
- Documenting the issue
- Research potential solutions
- Problem solutions
- Choosing a solution
- Approval to implement the solution
- New hardware
- New software, component or upgrades
- Testing a solution
- Evaluating a solution
- Creating an evaluation plan
- Problem solving documentation
- Documenting the solution
- Organisational policy and procedures
- Required hardware and software products and services
- Networks
- Diagnosis
- Operating systems used within the IT industry
- Standard diagnostic tools
- Backup and recovery
- Malware and viruses
Unit 4 - Determine and action network problems
- Determine client requirements
- Identify problems
- Helpdesk system
- Active listening
- Security and network guidelines
- Maintenance policies
- Organisational guidelines
- Mainenance support
- Conduct diagnostic tests
- Network problems
- Diagnostic problems
- Service warranty
- Handling optical disks
- Magnetic media
- Disposal
Unit 5 - Provide network systems administration
- Provide client access
- Provide security
- Logon and passwords
- Security settings
- Audit policies
- Maintenance of system
- System integrity and security
- Firewalls
- Malware
- Disaster recovery plan
- Preventative measures
- Backup and recovery
- Monitor network performance
- Diagnostic tests
- Task manager
- Network connections
- Connectivity
- Monitor software usage
- Brower history
- Illegal software
- Hardware response time
- Performance indicators
- Determine action
Unit 6 - Install and optimise operating system software
- Operating system functions
- Windows operating systems
- Mac operating systems
- Linux
- User interfaces
- Batch processing
- Real-time systems
- Multi-tasking systems
- Hardware
- Memory management
- Establish functionality
- Licensing, security requirements
- Configure operating systems
- Organisational requirements
- Spreadsheets
- Software requirements
- Client evaluations
Unit 7 - Provide ICT advice to clients
- Equipment procedures
- Maintenance procedures
- On-site maintenance
- Hardware maintenance
- Software maintenance
- Operating system maintenance
- Internal or outsourced maintenance
- Moving equipment
- Reporting problems
- Service level agreement (SLA)
- 4 levels of technical support
- Warranty
- Assess and diagnose problem
- Test faulty equipment
- Run error checking
- Device manager
- Systems information reports
- Obtain necessary components
- Arrange repair or replacement
- WHS standards
- Reinstalling software
- Maintain asset register
- Future maintenance schedules
Unit 8 - Run standard diagnostic tests
- Run standard diagnostic tests
- Identify common symptoms
- Preventative maintenance techniques
- Troubleshooting process
- Operate system diagnostics
- Scan disk
- Disk defragmenter
- Back up
- System information
- Task manager
- Test print
- System restore
- Software based configuration
- Malware
- Scan for viruses
- Antivirus definitions
- Removing virus
Unit 9 - Care for computer hardware
- Installation of computer hardware
- maintenance of computer hardware
- Safe work practices
- Work health & safety (WHS)
- Risk management
- Determine requirements
- Safe work practices
- Manufacturer’s instructions
- Suitable environmental conditions
- System protection devices
- Hardware requirements
- Storage principles
- Maintenance requirements
- Maintenance schedules
- Diagnostic functions
- Updating hardware / software
- Quality standards
- Determine business requirements
- Warranty
Study Hours
Estimated duration 130 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I found the course materials easy to understand. Overall the course greatly improved my knowledge and understanding of computers, computer systems and how to provide assistance to IT clients.
A.Chapman, Mooroopna, VIC | Certificate of Information Technology
Great studying material with experienced tutors
P. Davoodi, Maroochydore, QLD | Certificate of Information Technology
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $450.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
- Information Technology Support Technician
- Information Technology Officer
- Information Technology Traineeship
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