Information technology is a vital contributor to every industry sector, from retail to sport, finance and everything in-between. So, it’s no wonder this is an in-demand profession with many opportunities.
The Certificate of Information Technology is an online professional development course that will provide the foundation knowledge required to understand the components and operations of computer systems.
In this online information technology course, you will learn how to select, configure and use computer operating systems and basic computer hardware and software.
You will also gain an understanding of the underlying infrastructure behind the Internet, what the World Wide Web really is, how it evolved, how it works and gain an understanding of network security and the fundamentals of computer system protection.
This professional development course will also show you how to design and create a basic markup language document (HTML), manipulate digital images for website development, and design and produce documents and publications using word processing and publishing software.
On completion of this course, you will have a competent understanding of information technology operations and computer systems. You will also feel confident to design and create basic HTML, manipulate images, and use word processing and publishing software.
Unit 1 - Use computer operating systems and hardware
Operating system (OS)
External hardware components
Internal hardware components
Central processing unit (CPU)
Multi-user operating systems (MUOS)
Graphical user interface (GUI)
Command line interface (CLI)
Installing / upgrading software
Back-up and recovery
Unit 2 - Connect internal hardware components
Internal hardware components
Easily replaced parts
Determine components required
Technical specifications of parts
Order and obtain parts
Install and configure components
Test for error-free performance
Document installation process
Client feedback forms
Correct identified shortcomings
Unit 3 - Apply problem-solving techniques to routine ICT malfunctions
Identify routine problems
IT support roles
Access system information
Active listening skills
Unit 4 - Determine and action network problems
Determine client requirements
Security and network guidelines
Conduct diagnostic tests
Handling optical disks
Unit 5 - Provide network systems administration
Provide client access
Logon and passwords
Maintenance of system
System integrity and security
Disaster recovery plan
Backup and recovery
Monitor network performance
Monitor software usage
Hardware response time
Unit 6 - Install and optimise operating system software
Operating system functions
Windows operating systems
Mac operating systems
Licensing, security requirements
Configure operating systems
Unit 7 - Provide ICT advice to clients
Operating system maintenance
Internal or outsourced maintenance
Service level agreement (SLA)
4 levels of technical support
Assess and diagnose problem
Test faulty equipment
Run error checking
Systems information reports
Obtain necessary components
Arrange repair or replacement
Maintain asset register
Future maintenance schedules
Unit 8 - Run standard diagnostic tests
Run standard diagnostic tests
Identify common symptoms
Preventative maintenance techniques
Operate system diagnostics
Software based configuration
Scan for viruses
Unit 9 - Care for computer hardware
Installation of computer hardware
maintenance of computer hardware
Safe work practices
Work health & safety (WHS)
Safe work practices
Suitable environmental conditions
System protection devices
Updating hardware / software
Determine business requirements
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
I found the course materials easy to understand. Overall the course greatly improved my knowledge and understanding of computers, computer systems and how to provide assistance to IT clients.
A.Chapman, Mooroopna, VIC | Certificate of Information Technology
Great studying material with experienced tutors
P. Davoodi, Maroochydore, QLD | Certificate of Information Technology
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $450.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.