Are you a people person? If you have strong people skills, you’re likely to thrive in a human resource role, as people skills – such as listening, empathy, and advocating – are critical to your success.
The Certificate of Human Resource Management is a professional development program that will provide you with the skills and knowledge required to manage and implement human resources policies, procedures and activities for a business or organisation.
In this human resource management course, you will learn to manage all aspects of human resources functions and processes, including coordinating recruitment and onboarding, performance management and development, workplace health and safety, employee and industrial relations, workplace policies and procedures, remuneration, and individual and group development.
On successful completion of this course, you can be considered for a range of career opportunities, from entry-level roles to advanced human resources positions.
Unit 1 - Support Human Resources Functions and Process
Business and human resource strategies
Human Resource Information Systems (HRIS)
Business networks and associations
Quantitative and qualitative data
Internal sources of information
HR assisting in the development of policies and procedures
Reviewing HR issues
Ethical requirements and decisions
Code of ethics (developing and updating)
Selecting relevant technology (software)
Using sources of workforce data
Establishing key trends
Options for change
Identify change barriers
Analyse organisation culture
Write a report on outcomes and recommendations
Legal and compliance requirements
Unit 2 - Coordinate Recruitment and Onboarding
Establish recruitment requirements
Approval to fill position
Consultation with stakeholders regarding job descriptions and workforce strategy
Unit 3 - Administer Performance Management Processes
Key requirements of role
Information to include in a job description
Writing a job description
Review performance management system
Performance indicators consistent with position descriptions
Preparing for performance appraisal meetings
Acknowledging positive performance
Rewards systems and forms of rewards
Addressing negative performance
Expectations vs performance
Solutions for personal issues
Solutions for professional issues
Documenting employee comments and signatures
Advice and support where is dissension
Listening to employees
Disputes and grievances
Communicate requirements of PMS to stakeholders
Identify trends or problems areas
Patterns in skill or performance gaps
Performance development options
Revise policies and procedures
Continuous improvement cycle
Unit 4 - Support the Learning and Development of Teams and Individuals
Collect performance information
Each team member file
Identify individual and team learning and development needs
Training needs analysis (TNA)
Confirm that learning plan meets needs
Designing an effective learning plan
Self-evaluation of areas for improvement
Self-assessment against job specification
Competence and types of knowledge
Developing competencies by learning
Determining learning plan goals and objectives
Facilitation techniques for team development
Learning style preferences
Managing resources and timelines
Gathering and evaluating feedback
Determine effectiveness of development programs
Maintaining training records and reports of competency
Unit 5 - Support Employee and Industrial Relations
Employee access to organisational policies and procedures
Employment and industrial legislation
State and territory acts
Workplace relations policies and procedures
Supporting the implementation of agreements, policies and procedures
Communicating ER and IR procedures
Terms and conditions of employment
Support for simple IR disputes
Support to relevant stake holders
Record and maintain relevant documents
Identify and solve grievances before they escalate
Formal versus informal processes
Simple ER conflicts
Provide support to resolve simple ER conflicts
Maintain relevant documents
Grievance register and employment records
Identify issues in ERR and IR processes
Workplace relations objectives
Methods and tools
Continuous improvement activities
Sharing continuous improvement documentation
Features of grievance resolution policy and procedures
Relevant legislation, codes of practice and national standards
Unit 6 - Implement WHS Policies and Procedures
WHS laws to work teams
What workers need know
WHS laws to work teams
Locating health and safety information
Policies and procedures
Successful health and safety program
Hazard, outcomes of risk assessments and control
Communicating risks and hazards
H&S representation (committees and representatives)
Managing identified issues
Identify WHS training needs
Training and coaching
Supporting workplace learning
Policies and procedures to report hazards
Risk assessment matrix
Hierarchy of Control
Implementing risk controls
Review processes and attitudes
Incident reports (injury and disease)
Assess the implications of near misses
Organisational record keeping requirements
Unit 7 - Coordinate Separation and Termination Processes
HR management processes and systems
Separation and termination
Best practice systems
Stakeholder consultation – new policies and procedures
Development of policies and procedures
Organisational policies and procedures
Principals for dismissal or involuntary termination
Informing staff about new policies
feedback and refining policies
Develop a redundancy or redeployment plan
Information to provide employee
Assistance for employees
Incapacity (poor performance)
Appropriate HR qualifications
Skills needed to take disciplinary action
Exit interview processes and information
Trends and patterns
Employment contract features
Terms and conditions of employment
Estimated duration 100 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I found the online learning process easy to follow and enjoyed working at my own pace
A.Stanton, Cornubia, QLD | Certificate of Human Resources Management
My course was easy to access and complete at my own pace. I would highly recommend
E. Betts, Macquarie Hills, NSW | Certificate of Human Resource Management
Great experience. Could complete the training at my own pace
M. Cook, Yatala, QLD | Certificate of Human Resources Management
Well put together, ease of completing online is great. Wealth of information provided throughout the course.
T. Kuhne, Piara Waters, WA | Certificate of Human Resources Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.