Certificate of Human Resource Management

• Human Resource delivery services
• Determine HR requirements
• Strategic plans
• Operational plans
• HR plans
• Assessment and development centres
• Career management / planning
• Competency development processes
• Employee Assistance Programs (EAPs)
• vilification and harassment advice
• Training programs
• Flexible work practices
• Induction and orientation programs
• Workplace relations
• Health and safety
• Workers’ compensation
• Rehabilitation
• Return to work schemes
• Remuneration / benefits
• Recruitment processes
• Succession planning
• External business environment
• Australian Bureau of Statistics (ABS)
• HR needs senior and line managers
• Workforce diversity
• Current industrial legislation
• Organisational policies
• Business goals
• Cost-benefit analysis
• Risk management analysis
• Modern awards
• National Employment Standards (NES)
• Workplace agreements
• Enterprise agreements
• Employment contracts
• Employee records
• Unfair dismissal
• Leave entitlements
• Superannuation
• Taxation
• Health and safety legislation
• Equal opportunity
• Anti-discrimination legislation
• Workers composition legislation
• Action plans
• HR team roles and responsibilities
• HR management roles
• Job descriptions
• External contractors
• Communication strategy
• Negotiating service agreements
• Training support programs
• Learning and development plans
• Quality assurance processes
• Achieving business objectives
• Duration and course cost
• Course materials
• Course delivery mode
• Managing poor performance
• Return on investment
• Information storage systems
• Surveys and questionnaires
• Focus groups
• Feedback forms
• The analytical method
• The balanced scorecard
• Variations in service delivery
• Change management
• Integration of HR business ethics
• Organisation values
• Mission statement
• Manager / leader obligations
• Codes of conduct
• Confidentiality
• Privacy legislation
• Unethical behaviour
• Ethical behaviour

• Develop remuneration strategy
• Strategic and operational plans
• Employee benefits
• Strategic analysis
• Learning from current practice
• Remuneration and legislation
• Option analysis
• Feasibility studies
• Developing remuneration policies
• Understanding governance
• Understanding policy frameworks
• Developing incentive plans
• Employer of Choice
• Understanding industrial agreements
• Enterprise agreements
• Researching relevant awards
• Benchmarking
• Accessing salary surveys
• Performance management systems
• Linking performance to remuneration
• Remuneration audits
• Evaluating remuneration strategies
• Assessing performance against targets
• Continuous improvement

• Induction policies and procedures
• Strategic and operational plans
• Recruitment and selection policies
• Technology efficiency
• Trial forms
• Staff communication
• Recruit and select staff
• Determine future HR needs
• Position descriptions
• Vacancy specifications
• Access to training
• Advertising positions
• Organisational policies
• Legal requirements
• Selection procedures
• Job offers
• Staff induction
• Training
• Induction processes
• Probationary employees
• Feedback from participants

• Develop mediation guidelines
• Dispute resolution process
• Dispute register
• Code of conduct
• Logistics of mediation
• Mediation models and systems
• Policies and procedures
• Prepare for mediation
• Flow charts
• Settling disputes
• Communication techniques
• Goals of reframing
• Effective communication techniques
• Establishing mutual agreement
• Root cause analysis
• Options for resolution
• Forums or methods
• Review effectiveness of mediation
• Refine mediation guidelines
• Training needs analysis
• Australian Mediation Association

• Workforce requirements
• Staff turnover
• Workforce plan strategies
• Performance appraisals
• Skills gap analysis
• Workforce supply factors
• Industry groups
• Staffing budgets
• Workforce objectives and strategies
• Redeployment, redundancy
• Retrenchment
• Training and development
• Retention strategies
• Workforce diversity
• Internal recruitment
• Communications plan
• Establish targets
• Skilled and diverse workforce
• Workforce planning objectives
• Recruitment, training and redundancy
• Organisational change
• Workforce diversity goals
• Succession planning system
• Workforce trends
• Labour supply trends
• Survey worker satisfaction
• Refine objectives

• Strategic and operational plans
• SWOT analysis
• Workforce objectives
• Cost-benefit analysis
• Risk management
• Legislative requirements
• Awards and workplace agreements
• Contracts of employment
• Superannuation
• Taxation
• Workers compensation
• Industrial relations policies and plans
• Implementing strategies and policies
• Contingency planning
• Training and development
• Mentoring
• Action learning
• Trade unions
• Grievances and conflict
• Employee relations policies
• Conflict management procedures
• Communication
• Workplace policies and procedures
• Dispute resolution
• Negotiation strategies

• Performance management systems
• Strategic plans
• Operational plans
• Performance development planning
• Objectives and goals
• Business strategy
• Key performance indicators (KPIs)
• Performance appraisal process
• 360 degree evaluations
• Manager approachability
• Skills gaps
• Monitoring performance
• Employee feedback
• Employment contracts
• Employer conduct
• Health and safety
• Legislation
• Poor performance
• Employee development plan
• Discipline dismissal process
• Complete documentation
• Tracking poor behaviour
• Dispute resolution process
• Grievance procedures
• Terminating employees
• Employee records
• Rewarding staff
• Record outcomes
• Confidentiality
• Learning and development plans
• Human resources
• Training needs / providers
• Formal training programs
• Adult learners
• Negotiate remedial action
• Evaluation data

• Human Resources strategic planning
• Analyse strategic plan
• HR strategic direction
• Objectives and targets
• Organisational goals and plans
• HR strategies
• Environmental analysis
• Economic, market trends
• Technological trends
• Demographic trends
• Geographic trends
• HR forecasting
• HR Manager input / consultation
• Contingency plans
• Redeployment
• Redundancy and retrenchment
• Recruitment and retention
• Induction and training
• Relationship management
• Policies and procedures
• Implementation

• Separation/termination best practice
• Developing policies and procedures
• Conducting research
• Consultation with management
• Confidentiality and legislation
• Unfair dismissal
• Suspension of employees
• Resignation/voluntary termination
• Constructive dismissal
• Communicating policies
• Using feedback
• Manage separation/termination processes
• Redundancy/redeployment plan
• National employment standards
• Incapacity to perform
• Employment contracts
• Training needs analysis (TNA)
• Learning and development plans
• Job work shadowing
• E-learning
• One-on-one training
• On-site training
• Disciplinary procedures
• Termination decision tree
• Analysing workforce data
• Interviews and focus groups
• Exit interviews
• Policy statements

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 130 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $450.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.