Introduction: Scope and Nature of Hotel Management
The Hotel Industry
The Scope of the Industry
Hotel and Catering Industry
Organisation of the Hotel Workplace
The Nature and Purpose of Organisation
The Mechanistic View of Organisation
The Human Relations View of Organisation
The Systems Approach to Organisation
The Informal Structure
Staff Management in Hotels
Communication and Coordination
Authority/Chain of Command
Sources and Storage of Information
Creating and Maintaining Information
Creating and Maintaining Control Systems
Types of Control
Labour Utilisation Control
Front Desk Management (Reception)
The Functions of the Front Office
Dealing with Grievances & Complaints
Using the Telephone
Promotions and Customer Relations
Client Interpersonal Skills
Self Esteem & Reinforcement, etc.
Servicing Rooms and General Cleaning
Direct Purchase of Hire of Equipment
Linen: Purchase or Hire
Choice of Fabrics
Structure and Properties of Fibres
Linen Room Organisation.
Building and Facility Maintenance
Daily, Periodic and Planned Preventative Maintenance
Frequent Maintenance Problems
Furniture, and Fittings
Toilets and Locker Rooms.
Events (eg. Weddings, balls etc)
In house Services,
Guest Information Services
Spa & Sauna Facilities
Activities Management, Tourism.
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
Kitchen Design & Equipment
Food Service Management
Dealing with Complaints.
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
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No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 100 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
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Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.