Success in the hotel, resort and hospitality management sector requires many different skills. This course is ideal for anyone intending to gain employment in the hospitality industry, for those seeking advancement or for people starting a business.
The Certificate of Hotel Managementis an online program that will teach you about resort and hotel operations and effective management policies.
In this professional development course, you will learn about management structures and workplace organisation, including how to establish a professional team to ensure professional quality delivery of services.
You will also gain an understanding of the complexity of hotel management, from maintaining system control within a hotel to issues relating to front desk operations, and facilities, activities and food service management.
On completion of this course, you will have gained the foundation knowledge required to pursue a career in the hotel and resort management sector.
Unit - Hotel Management
Unit 1 – Introduction: scope and nature of hotel management
The hotel industry
The scope of the industry
Hotel and catering industry
Unit 2 – Organisation of the hotel workplace
The nature and purpose of organisation
The mechanistic view of organisation
The human relations view of organisation
The systems approach to organisation
The informal structure
Unit 3 – Staff management in hotels
Communication and coordination
Authority/chain of command
Unit 4 – Control systems
Sources and storage of information
Creating and maintaining information
Creating and maintaining control systems
Types of control
Labour utilisation control
Unit 5 – Front desk management (reception)
The functions of the front office
Dealing with grievances & complaints
Using the telephone
Promotions and customer relations
Client interpersonal skills
Self esteem and reinforcement, etc.
Unit 6 – Servicing rooms and general cleaning
Direct purchase of hire of equipment
Linen: purchase or hire
Choice of fabrics
Structure and properties of fibres
Linen room organisation
Unit 7 – Building and facility maintenance
Daily, periodic and planned preventative maintenance
Frequent maintenance problems
Furniture, and fittings
Toilets and locker rooms.
Unit 8 – activities management
Events (eg. Weddings, balls etc)
In house services,
Guest information services
Spa & sauna facilities
Activities management, tourism
Unit 8 – Food service
Types of food service (eg. room service, bar, restaurant, coffee shop etc)
Kitchen design & equipment
Food service management
Dealing with complaints
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I loved every bit of it
V. Benetti, Cape Paterson, VIC | Certificate of Hotel Management
Easy to understand and complete
M. Hudson, Toowong, QLD | Certificate of Hotel Management
Great system for learning and very easy to understand. Support is available when needed and response time is excellent. Course learning objectives and questions are great and cover the vast majority of information required for learning. Very simple and straight to the point. Great course, had a great time with the learning process. Tips are provided that allowed me to seek the information I needed myself.
L.Howden, Preston, VIC | Certificate of Hotel Management
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 50 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.