If you’d like to be part of a high energy and exciting industry, you can’t go past an occupation in gaming. Whether you’re new to the industry or work in hospitality and want to expand your skillset, this is an ideal professional development program for you.
Introduction to Hospitality and Gaming is an online professional development course that will provide you with the knowledge and skills required to provide responsible gambling services, attend gaming machines and conduct keno games in a casino or licensed gaming venue.
In this online hospitality and gaming course you will learn how to operate and maintain gaming equipment, take bets, make payouts, check security issues and provide advice to customers.
On completion of this hospitality and gaming course, you will have gained the skills and knowledge necessary to work responsibly in the gaming industry.
Course Structure
Unit 1 - Provide responsible gambling services
- Implement gambling practices
- Gambling service procedures
- Legislation
- Code of practice
- Problem gambling
- Responsible gambling
- Maintaining records
- Environments
- Financial transactions
- ATM facilities
- Cashing cheques
- Payment of winnings
- Credit betting
- Provide information
- Self-exclusion
- Third party
- Displaying signage
- Support services
- Confidentiality
Unit 2 - Attend gaming machines
- Advise customers on gaming
- Rules and regulations
- Rules, conditions and practices
- Keno
- TAB
- Bingo
- Calcutta’s
- Two Up
- Lucky ticket
- Poker machines
- Changes of winning
- Player queries
- Complaints and disputes
- Refilling the hopper
- Credit purchase system
- Payouts
- Data retrieval systems
- Machine cash clearance
- Health and safety
- Hygiene
- Mechanical and software malfunctions
- Fault finding
- Warning
- Replacing globes
- Play button lamps
- Attending to printers
- Ribbon change
- Health and safety procedures
- Monitor security
- Gaming machine vouchers
- Records books
- Verify payout claims
- Proof of age
- Resolving disputed win claims
- Coin-dispensing units
- Machine not acceptors
- Coin comparators
- Money canisters
Unit 3 - Conduct Keno games
- Keno rules and procedures
- KENO features
- Completion of entry forms
- Bet types
- Quick pick/Easi pick
- Set Bet / Super Bet
- Ways Bet / System Bet
- Prize schedules
- Player rules and conditions
- Winning payments
- Equipment
- Operation of the KENO Keyboard
- Processing KENO tickets
- Keno promotions
- increasing sales
- Customer complaints
- Bet types
- Keyboard operation
- Processing KENO tickets
- Replay tickets
- Partially played tickets
- Prize payout
- Check tickets card reader
- Use serial number
- Process cash and cheque payments
- Refer large payouts
- Cancelling unplayed entries
- Re-issuing tickets
- Freezing / canceling tickets
- General KENO functions
- Cash low or cash in
- Cash high or cash out
- Disputes
- Balancing
- Clean and maintain terminals
- Maintenance hot/help line
- Gaming legislation and procedures
- Game rules and information
- Disabling of gaming
- Balance cash and float
- Observe and report suspicious behaviour
- Security breaches
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $150.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Gaming Attendant
- TAB Operator
- TAB Sports Bar attendant
- Hospitality Gaming Attendant
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