If you’d like to be part of a high energy and exciting industry, you can’t go past an occupation in gaming. Whether you’re new to the industry or work in hospitality and want to expand your skillset, this is an ideal professional development program for you.
Introduction to Hospitality and Gaming is an online professional development course that will provide you with the knowledge and skills required to provide responsible gambling services, attend gaming machines and conduct keno games in a casino or licensed gaming venue.
In this online hospitality and gaming course you will learn how to operate and maintain gaming equipment, take bets, make payouts, check security issues and provide advice to customers.
On completion of this hospitality and gaming course, you will have gained the skills and knowledge necessary to work responsibly in the gaming industry.
Unit 1 - Provide responsible gambling services
Implement gambling practices
Gambling service procedures
Code of practice
Payment of winnings
Unit 2 - Attend gaming machines
Advise customers on gaming
Rules and regulations
Rules, conditions and practices
Changes of winning
Complaints and disputes
Refilling the hopper
Credit purchase system
Data retrieval systems
Machine cash clearance
Health and safety
Mechanical and software malfunctions
Play button lamps
Attending to printers
Health and safety procedures
Gaming machine vouchers
Verify payout claims
Proof of age
Resolving disputed win claims
Machine not acceptors
Unit 3 - Conduct Keno games
Keno rules and procedures
Completion of entry forms
Quick pick/Easi pick
Set Bet / Super Bet
Ways Bet / System Bet
Player rules and conditions
Operation of the KENO Keyboard
Processing KENO tickets
Processing KENO tickets
Partially played tickets
Check tickets card reader
Use serial number
Process cash and cheque payments
Refer large payouts
Cancelling unplayed entries
Freezing / canceling tickets
General KENO functions
Cash low or cash in
Cash high or cash out
Clean and maintain terminals
Maintenance hot/help line
Gaming legislation and procedures
Game rules and information
Disabling of gaming
Balance cash and float
Observe and report suspicious behaviour
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $150.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.