Certificate of Home and Community Care

• Individual plan and goals
• Provide domestic services
• Home care plan
• Home care packages (HCP)
• Communication
• Required equipment
• Establish relationships
• Meeting client’s needs
• Maintaining self-esteem
• Empathy and respect
• Active observations
• Clients rights
• Abuse or neglect
• Complaint procedures
• Mandatory reporting
• Law and ethics

• Effective communication
• Non-verbal communication
• Body language
• Characteristics of respect
• Motivational interviewing (MI)
• Clear communication
• Summarise conversation
• Responding to requests
• Active listening
• Exchanging information
• Cultural and diverse clients
• Service delivery
• Clarify timeframes
• Clarify lines of communication
• Links between community and health services
• Conflict resolution
• Law and ethics
• Administration processes
• Workplace documents
• Continuous improvement
• Skills development

• Review equipment, process and aids
• Promoting independence
• Extra support services required
• Cultural needs
• Physical and sensory needs
• Working within scope of job role
• Lifestyle outcomes
• Practical and positive outcomes
• Identifying a person’s preferences
• Decision-making
• Activity planning
• Independence and quality of life
• Cultural considerations
• Mobility/mechanical devices
• Fall recovery techniques
• Technical care activities
• Maximising independence
• Maximise client participation
• Confirm client preferences
• Risk management
• Preparation for personal support
• Lifting procedures
• Responding to routine difficulties
• Providing choices
• Changes in support requirements
• Weight loss or weight gain
• Infection control procedures
• Changes to support aids
• Law and ethics

• Individualised plans
• Treatment plans
• Basic human rights
• Promoting independence
• Making informed decisions
• Support activities
• Trusting relationships
• Determine person’s preferences
• Required equipment
• Supporting the family/carer
• Dignity of risk
• Safe and healthy environment
• Safety inspections
• Hierarchy of control
• Maintain dignity and privacy
• Support services
• Social support programs
• Plan modifications
• Achievement of goals
• Modifications to plans
• Reporting and documentation
• Risk management
• Palliative care nursing
• Law and ethics

• Develop relationships
• Gaining trust
• Approachability
• Body language
• Negative behaviours
• Cultural / social differences
• Confidentiality
• Dealing with family
• Identify physical disablers
• Quality of life
• Providing services
• Empower the older person
• Advocacy
• Barriers to listening
• Health and illness
• Work and leisure
• Foreseeable harm
• Negligence
• Policies and procedures
• Supporting rights
• Internal safeguards
• Financial or physical abuse
• Indications of abuse
• Reporting abuse
• Promote health and re-ablement
• Promoting a healthy lifestyle
• Utilise aids and modifications
• Mobility
• Preventing falls in the home

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.