This online professional development course will provide you with the foundation knowledge you need to work in a support or community care role. You will gain the skills and knowledge required to work effectively with clients, family members, staff, visitors, suppliers and others to meet established work requirements.
The Certificate of Community Care and Support Work will give you the confidence to successfully fulfil responsibilities as a personal care assistant, transport support worker, home maintenance provider, domestic and food services provider and other community service positions.
On completion of this support worker course, you will feel empowered to work in a home or community care setting to provide the utmost care to those most vulnerable in society.
Course Structure
Unit 1 - Provide home and community support services
- Individual plan and goals
- Provide domestic services
- Home care plan
- Home care packages (HCP)
- Communication
- Required equipment
- Establish relationships
- Meeting client’s needs
- Maintaining self-esteem
- Empathy and respect
- Active observations
- Clients rights
- Abuse or neglect
- Complaint procedures
- Mandatory reporting
- Law and ethics
Unit 2 - Communicate and work in health or community services
- Effective communication
- Non-verbal communication
- Body language
- Characteristics of respect
- Motivational interviewing (MI)
- Clear communication
- Summarise conversation
- Responding to requests
- Active listening
- Exchanging information
- Cultural and diverse clients
- Service delivery
- Clarify timeframes
- Clarify lines of communication
- Links between community and health services
- Conflict resolution
- Law and ethics
- Administration processes
- Workplace documents
- Continuous improvement
- Skills development
Unit 3 - Meet personal support needs
- Review equipment, process and aids
- Promoting independence
- Extra support services required
- Cultural needs
- Physical and sensory needs
- Working within scope of job role
- Lifestyle outcomes
- Practical and positive outcomes
- Identifying a person’s preferences
- Decision-making
- Activity planning
- Independence and quality of life
- Cultural considerations
- Mobility/mechanical devices
- Fall recovery techniques
- Technical care activities
- Maximising independence
- Maximise client participation
- Confirm client preferences
- Risk management
- Preparation for personal support
- Lifting procedures
- Responding to routine difficulties
- Providing choices
- Changes in support requirements
- Weight loss or weight gain
- Infection control procedures
- Changes to support aids
- Law and ethics
Unit 4 - Provide individualised support
- Individualised plans
- Treatment plans
- Basic human rights
- Promoting independence
- Making informed decisions
- Support activities
- Trusting relationships
- Determine person’s preferences
- Required equipment
- Supporting the family/carer
- Dignity of risk
- Safe and healthy environment
- Safety inspections
- Hierarchy of control
- Maintain dignity and privacy
- Support services
- Social support programs
- Plan modifications
- Achievement of goals
- Modifications to plans
- Reporting and documentation
- Risk management
- Palliative care nursing
- Law and ethics
Unit 5 - Facilitate the empowerment of older people
- Develop relationships
- Gaining trust
- Approachability
- Body language
- Negative behaviours
- Cultural / social differences
- Confidentiality
- Dealing with family
- Identify physical disablers
- Quality of life
- Providing services
- Empower the older person
- Advocacy
- Barriers to listening
- Health and illness
- Work and leisure
- Foreseeable harm
- Negligence
- Policies and procedures
- Supporting rights
- Internal safeguards
- Financial or physical abuse
- Indications of abuse
- Reporting abuse
- Promote health and re-ablement
- Promoting a healthy lifestyle
- Utilise aids and modifications
- Mobility
- Preventing falls in the home
Study Hours
Estimated duration 75 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Found it very satisfying finishing my course.
C. Griffiths, Emmaville NSW | Certificate of Home and Community Care
Fantastic course. I will recommend anyone to go through your course. It was easy to access and understand what I needed to do
R. Di Rocco, Queens Park, WA | Certificate of Home and Community Care
It was surprisingly easier than I first thought it would be. The access to information was so helpful and easy to navigate. Thank you
H. Why, Boambee East, NSW | Certificate of Home and Community Care
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Click Add to Cart/View Cart on the course page.
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and Direct Deposit.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Personal Carer / Nanny
- Community Support Worker
- Community Care Staff
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