Do you have a desire to work in a helping profession? Would you like to start a career in one of the most in-demand and secure industries? Yes? Then this is the course for you.
The Certificate of Health Care is an online professional development program that will provide you with the skills and knowledge required to work effectively in the dynamic health care environment with clients, staff, visitors and suppliers.
In this online course you will learn how to communicate with a range of internal and external clients in a medical environment; and to use appropriate advanced medical terminology. You will also learn effective communication skills to support the delivery of client care services within the health industry. In addition, this course will also impart the necessary knowledge of anatomy and physiology required to recognise physical health status and to identify the functioning of the human body in the context of health care work.
This online course will also teach the skills and knowledge required to provide first aid response; life support; and the management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance. These skills and knowledge may be applied in a range of situations, including community and workplace settings.
Unit 1 - Interpret and apply medical terminology appropriately
Strategies for tackling new words
Using a medical dictionary or medical terminology spell check
Guidelines for correct pronunciation
Building block of medical words
Special words and phrases
Medical investigations and procedures
Medical equipment and instruments
Medical specialties and medication practitioners
Policies and procedures
Standard operating procedures (SOP)
Clarification of terminology
Using medical terminology correctly
Ordering and receiving goods
Quotes and invoices
Types of surgery
Surgery and surgical processes
Completing forms and documentation
Written references to surgical procedures
List of major specialised areas of medicine
List of major systems of the human body
Unit 2 - Provide first aid
Duty of care
Health and safety
First aid response
Assessing a baby or toddler
Injuries and illness
Emergency response services
First aid procedures
Cardiopulmonary resuscitation (CPR)
DRSABCD action plan
Training and current qualifications
First aid management
Stress, fear and shock
Right to refuse
Automated external defibrillators (AED)
Puffers / inhalers
Masks and first aid kits
First aid equipment
Angina and heart attack
Soft tissue injuries
Eye, head and spinal injuries
Confidentiality of records
Debriefing after critical incidents
Unit 3 - Communicate and work in health or community services
Characteristics of respect
Motivational interviewing (MI)
Responding to requests
Cultural and diverse clients
Clarify lines of communication
Law and ethics
Unit 4 - Recognise healthy body systems
The human body
Major body systems
Relationships between body systems
The healthy eating pyramid
Leisure and recreation
Hygiene and cleanliness
Alcohol and drugs
Rest / sleep
Healthy functioning of the body
A healthy body
The human brain
Health and aging
Unit 5 - Confirm physical health status
Physical health status
Obtain accurate information
Observation and testing
Identify and address
Aboriginal and Torres Strait Islanders
Major body systems
Identify potential health problems
Impacting factors on condition
Check client health status
Delivery of health intervention
Check major body systems
Disorders and diseases
Treatment / care programs
Variations from normal health status
Observations, signs and symptoms
Questioning / historical data
Methods and protocols for testing
Other tests / testing procedures
High risk needs
Unit 6 - Follow safe work practices for direct client care
Safe work practices and procedures
Standard codes of practice
Accidents and emergencies
Reporting hazards / potential hazards
Behaviours of concern
Risk reduction strategies
Workplace violence audit
Workplace policies and procedures
Hierarchy of control
Manual handling / lifting
Multiple causation of accidents and illness
Safe work practices for infection control
Duty of care
Workplace policies and procedures
Ergonomics and risk assessment
Unit 7 - Communicate in complex situations to support health care
Establish and build rapport
Behaviours that compromise rapport
Respect for confidentiality
Health care records
Conveying care procedures
Respecting authority personnel
Patient understanding of information
Urgency of situation
Meeting a patient’s
Confirm situation needs
Discretion and confidentiality
Complex or difficult situations
Defusing a situation
Key negotiation behaviours
Conflict resolution model
Communication codes and equipment
Conveying complex information
Level of authority
Complete all documentation
Good hygiene practices
Estimated duration 100 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I had a great experience. Study materials were easy to follow
J. Lourdesamy, Rosanna, VIC | Certificate of Health Care
Overall, Australian online courses were a very positive experience and made the topics interesting. The staff were all helpful and readily available when assistance was needed and promptly replied
L. Ramke, Mondure,QLD | Certificate of Health Care
I am interested in all aspects of health and healthcare and found the course covered many important aspects of the healthcare industry. I learned much about the many facets of the healthcare system and feel that what I have learned may assist me to work in the healthcare field in the future.
C. Vakintis, Airport West, Victoria | Certificate of Health Care
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.