If you want to work in frontline management and be an effective team leader who can improve profitability and strategic outcomes, this online professional development program is ideal for you.
The Certificate of Frontline Management will provide you with the skills and knowledge required by supervisors, team leaders and operational managers. You will learn how to develop key result areas (KRAs) and key performance indicators (KPIs) and standards.
In this frontline management course you will also learn how to manage quality customer service, manage budgets and financial plans and manage people performance. You will discover the strategies critical to developing teams and individuals and how to promote team effectiveness.
On successful completion of this course, you will feel confident to manage frontline operations and apply your newly acquired leadership skills to improve profitability and performance for a company or organisation.
Unit 1 - Manage operational plan
Key performance indicators (KPIs)
Develop a proposal
Activities and targets
Review performance systems
Budget and financial information
Coaching and mentoring programs
Variations to operational plans
Unit 2 - Lead team effectiveness
Achieving team outcomes
Team roles and objectives
Vision and missions
Develop team cohesion
High performance teams
Diversity and team effectiveness
Team leader’s role
Facilitate team work
Liaise with management
Unit 3 - Manage quality customer service
Identifying customer needs
Customer service planning
Demographic and psychographic factors
Budgeting and forecasting
Factor and cluster analysis
Product service bundles
Business and strategic plans
Effective resource management
Managing and monitoring performance
Customer service training
Leadership and supervision
Coaching and mentoring
Feedback and complaints
Unit 4 - Manage budgets and financial plans
Financial management approaches
Types of budgets
Developing cost consciousness
Systems and training
Monitor and control finances
Cash flow budgets
Cost analysis and reporting
Break even analysis
Profit and loss reports
Financial cost analysis
Record keeping systems
Reviews and improvements
Unit 5 - Manage people performance
Develop work plans
Recognition and acknowledgement
Equity, goal and motivation theory
Training and development
Managing poor performance
Unfair dismissal legislation
Unit 6 - Develop teams and individuals
Determine developmental needs
Identify learning needs
Training needs analysis (TNA)
Identifying improvement areas
Assessing all employees
Develop individuals and teams
Learning plan goals
Learning style preferences
Coaching and mentoring
Continuing professional development
Evaluate workplace learning
Unit 7 - Show leadership in the workplace
Management and Leadership
Circle of concern / loss of control
Performance management plans
360 degree evaluations
Enhance organisations image
Vision / mission
Making informed decisions
Decision making requirements
Facilitate active participation
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 100 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $350.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.