Certificate of Frontline Management

• Operational plans
• Resource requirements
• Consultation processes
• Key performance indicators (KPIs)
• Contingency plans
• Risk management
• Develop a proposal
• Plan approval
• Activities and targets
• Resource acquisition
• Recruitment process
• Operational performance
• Review performance systems
• Progress reports
• Profit expectations
• Productivity standards
• Budget and financial information
• Coaching and mentoring programs
• Training sessions
• Variations to operational plans

• Achieving team outcomes
• Team roles and objectives
• Vision and missions
• Team structure
• Develop team cohesion
• High performance teams
• Team input
• Encourage responsibility
• Diversity and team effectiveness
• Evaluatations
• Team feedback
• Team leader’s role
• Facilitate team work
• Leadership credibility
• Liaise with management
• Communication
• Productivity reporting
• Role responsibility
• Team follow-up
• Standards
• Poor performance

• Customer-driven organisations
• Identifying customer needs
• Customer service planning
• Market research
• Demographic and psychographic factors
• Markets
• Budgeting and forecasting
• Target markets
• Market segments
• Data analysis
• Factor and cluster analysis
• External trends
• Product service bundles
• Value proposition
• Product benefits
• Product/service delivery
• Business and strategic plans
• Effective resource management
• Constraints
• Consumer profiling
• Managing and monitoring performance
• Customer service training
• Leadership and supervision
• Coaching and mentoring
• Feedback and complaints

• Financial management approaches
• Prepare budgets
• Financial reports
• Business planning
• Contingencies
• Responsibility accounting
• Performance evaluation
• Budgeting steps
• Types of budgets
• Developing cost consciousness
• Systems and training
• Monitor and control finances
• Cash flow budgets
• Debtors
• Cost analysis and reporting
• Break even analysis
• Fixed costs
• Profit and loss reports
• Financial cost analysis
• Record keeping systems
• Reviews and improvements

• Resource management
• Allocate work
• Consultation
• Develop work plans
• Performance management
• Action plans
• Project plans
• Financial monitoring
• Customer service
• Risk assessment
• Assess performance
• Providing feedback
• Recognition and acknowledgement
• Equity, goal and motivation theory
• Delegation
• Training and development
• Counselling
• Managing poor performance
• Provide coaching
• Performance improvement
• Progressive discipline
• Warnings
• Terminating staff
• Unfair dismissal legislation

• Determine developmental needs
• Implement learning
• Identify learning needs
• Training needs analysis (TNA)
• Learning plans
• Consultation
• Identifying improvement areas
• Assessing all employees
• Develop individuals and teams
• Competencies
• Learning plan goals
• Learning style preferences
• Delivery methods
• Coaching and mentoring
• Induction training
• Career counselling
• Continuing professional development
• Work shadowing
• Evaluate workplace learning

• Management and Leadership
• Modelling behaviours
• Circle of concern / loss of control
• Performance management plans
• Competence
• 360 degree evaluations
• Enhance organisations image
• Vision / mission
• Making informed decisions
• Decision making requirements
• Facilitate active participation
• Decision-making
• Communication
• Action plans
• Feedback processes

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 100 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $350.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.