Certificate of Continuous Improvement

• Implement continuous improvement
• PDCA Cycle
• Strategic approach
• Decision making styles
• Facilitate continuous improvement
• Communication
• Quality control
• Quality assurance
• Total quality management
• Mentoring and coaching
• Monitor and review performance
• Review progress
• Customer service
• Customer interactions
• Complaints
• Risk management
• Improvements
• Force field analysis

• Decision-making processes
• Responsibility and initiative
• Continuous improvement
• Group decision-making model
• Implementation
• Action plans
• Change and improvement processes
• Mentoring and coaching
• Training / team building
• Capturing insights and experiences
• Social software
• Knowledge management systems
• Systems management
• Managing teams
• Change management
• SIPOCC model
• Process mapping
• Process flow charting
• Resistance factors
• Communication methods
• Time wasters
• System monitors and performance logs
• Costs
• Statistical Process Control (SPC)
• Variations
• Process capability
• Consistency

• Improvement systems and processes
• Organisational policy
• Improving quality
• Continuous improvement
• PDCA cycle
• Transformational change
• Successful change
• Problem identification
• Communication on productivity
• Developing competencies
• Coaching and mentoring
• Sustainable work places
• Environmental management system (EMS)
• Monitor and review performance
• Evaluating process tools
• Process -design
• Customer needs and expectations
• Production
• Consistency
• Costs
• Customer complaints
• Making recommendations
• Selling the benefits
• Risk management
• Savings and productivity
• Adopt a strategic approach
• Decision making styles
• Continuous improvement
• Consultation mechanisms
• Team feedback
• Force field analysis
• Affinity diagrams
• Flow charts
• Measuring performance

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 45 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $150.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.