Managing conflict in our professional and personal life can be stressful; it impacts on career development and important relationships. Whether you’re a manager, supervisor, employee or friend – this conflict management course is an excellent resource to gain the interpersonal skills necessary to help yourself and others manage conflict with confidence.
The Conflict Management Program is an online professional development course that will teach you the principles and techniques critical for effective conflict management, negotiation and dispute resolution at work. This program will teach you how to work with difficult people and provide you with the tools necessary to create win-win situations.
You will be introduced to many aspects of conflict management and effective negotiation at work that can be applied to everyday negotiations that you encounter socially and at home. Ultimately, you will learn a range of tactics that will empower you to achieve positive outcomes during conflict and develop your interpersonal and problem-solving skills to successfully navigate conflicts, disputes and negotiate with confidence.
Unit 1- Manage conflict
Identify conflict situations
Levels of conflict
Role of managers and supervisors
Aggressive and abusive behaviour
Physical interventions / evacuations
Guidelines and procedures
Mediation / arbitration
Agree on nature and details
Nature of conflict
Assess the impact
Managing conflict within the scope of your role
Legal liability on business
Dispute resolution process
Finding a resolution / options
Evaluate conflict resolution
Evaluating the effectiveness of solution
Improve work and minimise negative conflict
Causes of workplace conflict
Input for workplace improvements
Unit 2 - Influencing and Negotiating
Characteristic of influential people
Seven behavioural styles
The principle of proactivity
Understanding what others say
Power and influence
Listening and eye contact
Keeping an open mind
360 feedback loop
Passive aggressive behaviour
Learning to be assertive (10 steps)
Learning to say no
Managing or mediating conflict
Handling aggressive behaviour
Fight or flight instinct
When not to negotiate
Influencing senior management
Negotiation styles and tips
When not to negotiate
Align conflicting or competing outcome
Drivers, analyticals and blends
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Easy access which makes things smoother
V. Tan, East Arm, NT | Conflict Management Program
The online course was great, I love the fact that it can be done in the comfort of your own home at any time
S. Noble, Narrabri, NSW | Conflict Management Program
Enjoyed the easy access to materials and the course was presented very well
J. Dean, Kowguran, QLD | Conflict Management Program
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $100.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.