If you have a passion for helping others in your community this online professional development course will help launch your career as a Community Services Worker.
The Certificate of Community Services will provide you with the knowledge and skills to provide a range of programs, services and interventions for individuals, groups and the community.
In this online community services course, you will learn how to identify issues and develop cooperative processes to facilitate change and recognise and respond to crisis situations. You will also discover how communication builds relationships and to work in a person-centred way to facilitate the interests and rights of clients.
On completion of this course, you will be able to work in a range of contexts such as community-based organisations, residential services and outreach programs.
Unit 1 - Facilitate the interests and rights of clients
Client interests, rights and needs
SODAS decision-making process
Client meetings / phone calls
Negotiate and implement strategies
Optimise outcomes for client
Client rights and personal preferences
Duty of care
Document of client contact
Apply work practices
Code of ethics
Health and safety for workers
Legal and organisational requirements
Unit 2 - Assess co-existing needs
Prepare for assessment
Assessment tools and processes
Gather information on client
Practical aspects of assessment
Assessment and intake flow chart
Identify own limitations
Assistance from colleagues and experts
Empowering the client
Complex, multiple and interrelated issues
Complex needs assessment tools
Urgency and eligibility
Determine services required
Evaluate service networks
Barriers to self-referral
Monitor successful outcomes
Unit 3 - Recognise and respond to crisis situations
Signs of safety issues
Signs of abuse
Suicide risk factors / warning signs
Grounds for concern
Assessing suicide risk
Safety and suicide plan
Emergency help / medical assistance
Making informed choices
Family and friends
Supervision and debriefing
Unit 4 - Use communication to build relationships
Communicating with clients
Characteristics to build rapport
Communication policies and protocols
Privacy and the law
Codes of ethical conduct
Addressing communication needs
Cultural and linguistic diversity
Seeking help from others
Interpreter and translation services
Responding to feedback
Cultural and linguistic diversity
Unit 5 - Work with diverse people
Social and cultural perspectives
Values and biases
Modifying behaviour and attitudes
Personal and social awareness
Discrimination and EEO
Health and safety
Unit 6- Work legally and ethically
Legal requirements /responsibilities
Policy and procedures
Staff qualifications / training
Staff client ratios
Code of ethics
Duty of care
Abuse and neglect
Breaches of legislation
Values and attitudes
Accepting gifts or incentives
Conflict of interest
Unit 7 - Develop and maintain networks and collaborative partnerships
Achieving work relationships
Organisational and individual needs
Gaps in networks
Initiate relationships with professionals
Sharing information and resources
Maintain currency of information
Resource management systems
Identify networking opportunities
Plan integrated projects
Liaise with staff
Law and ethics
Evaluate strengths and weaknesses
Consultation and feedback
Unit 8 - Reflect on and improve own professional practice
Reflect on own practice
Code of practice
Effect of values, beliefs
Unit 9 - Develop, facilitate and review all aspects of case management
Case management meetings
Define individual needs
Family needs and rights
Approach to case management
Facilitate client setting of goals
Rights of appeal
Case management plan
Facilitate case management
Complex and high risk situations
Elements of negotiation
Client preparation for closure
Impact on the client and family
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 135 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $450.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.