Businesses must embrace change in a fast-paced world, from launching new products to restructuring, and it’s the successful management of this change that ensures they remain competitive.
The Certificate of Change Management is an online professional development program that will help you plan for, manage and adapt to changes within a business.
In this online change management course, you will discover the different types of organisational change, behavioural economics and behavioural science, as well as the techniques, interventions and approaches required throughout the change cycle.
You will also gain an understanding of approaches for sustainable change, neuro-leadership, choice architecture, succession planning and agile project management.
On completion of this course, you will feel confident to lead change within an organisation and implement successful strategies.
Unit - Managing Change
Unit 1 – Scope and nature of change management
Defining change and change management
Maslow’s hierarchy of needs and change
Common changes within business
Specific types of change in business
Planned and strategic
Fundamental or total change
Tools for identifying if change is needed
An analytic approach change management
The role of data science in change management
Is change necessary?
Case study: flower power
Unit 2 – Organisational Change Management (OCM)
The pillars of organisational change management
Good change management is adaptable, versatile, and flexible
The development of an OCM strategy
Do all changes need an OCM strategy?
Types of organisational change management strategies
Case example: changing how the sales team works
Ethical change management in organisations
Change management and workplace culture
Case example: getting the OCM approach completely wrong
Behavioural economics and behavioural science
Ethics of data collection
Unit 3 – Change Models
Forces for change
Culture and behaviour (note)
7 common change process models
Kubler ross model
Bridges transition model
Identifiable phases of the bridges model
Case study: company restructuring
Case study: developing environmental awareness
McKinsey’s 7s model
Lewin’s change model
Case study: Introducing new software
Case study: Introducing new literacy teaching in a primary school
Unit 4 – Responses to change
Science and shifting norms
Norms and change management
Staying ahead of the curve
Paradigm shifts and opportunity
Case study: snack attack
How does organisational change impact people?
Resistance to change and employee doubts
Some questions you may expect
How to counter resistance to change
Tactics to help manage resistance to change
Case example: Daniel dissents
Responding to staff transparently
list of actions and efforts
Unit 5 – Behavioural change in individuals
Introduction to human behaviour change
3 steps in choosing a relevant approach
Step 1: involves identifying the behaviour
Step 2: involves identifying the most valuable intervention option(s)
Step 3: involves identifying and conducting policy change
Behaviour and the brain
What change does to the brain
Habit and the brain
Stages of change model
Unit 6 – Techniques, interventions and approaches
Behaviour change techniques
Case example: martin (finally) loses weight
Link the change technique to an intervention
The staircase model: an example of persuasion
Active listening, empathy building rapport
Influence and behavioural change
Professional development as a behaviour change technique
Planning professional learning
Planning for change: different approaches
Data-driven change: analysis and re-analysis
Data-driven change and behaviour
Surveys and focus groups
Application of analysis
Unit 7 – Sustainable Change
Why implementing sustainable change is important
Defining sustainable change
The benefits of sustainable change
What factors impact the ability to incorporate sustainability in to change?
Approaches to sustainable change
5 pillars of sustainable change
A model for sustainable change
The prerequisite approach
Installation vs implementation
Decision making and problem solving
Change facilitation and management
Productivity and eudaimonic happiness
Identifying a need for change
Improvements with a neuroleadership approach
Unit 8 – Succession Planning
Prioritising succession planning
Approaches to succession planning
Agile project management
Business analysis as part of succession planning
Unit 9 – PBL Project
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
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There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
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I am an international student. Can I enrol into this course?
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