Change Management Program

• Recognise the key initial outputs of a change initiative
• Recognise the RACI status of stakeholder groups
• Recognise questions used to assess the level of stakeholder discomfort in relation to a proposed change effort
• Recognise questions used to assess the effectiveness of vision of a proposed change
• Sequence steps required to determine and assess the skills needed to support organisational change
• Predict the success of a change effort based on readiness measures
• Determine an organisation’s readiness for sustainable change
• Key Initial outputs of a change Initiative
• Stakeholder analysis
• Assessing discomfort
• Assessing vision
• Assessing skills
• Establish overall readiness for sustainable change
• Assessing the keys to change

• Match sources of employee resistance to change to examples
• Match types of change resistance to actions for dealing with them
• Recognise various change obstacles in an organisation
• Identify tactics for overcoming obstacles to change
• Match information-based roots of inertia with examples of how to overcome them
• Identify examples of ways to overcome action-related employee inertia
• Recognise appropriate ways to communicate change
• Recognise tactics for effectively leading change in your organisation
• Overcoming resistance to change
• Overcoming obstacles to Change
• Introducing change: improving information
• Introducing change: encouraging employees to act
• Communicating change
• Leading change

• Identify which key elements of change need to be communicated to different groups in the organisation
• Select strategies for communicating change to different groups
• Employ strategies to make change easier and reduce discomfort
• Recognise how to reinforce skills and make change last
• Leverage performance management methods to make change last
• Use appropriate strategies to sustain planned change
• Knowing what to communicate
• Knowing how to communicate
• Making change more comfortable
• Training and facilitating change
• Institutionalising change
• Sustaining planned change

• Keeping employees motivated during change
• Recognise common signs of stress in employees
• Identify examples of time management techniques that managers can use to manage their own stress
• Recognise strategies for reducing employee stress during times of organisational change
• Recognise ways to focus on employee motivation and be an example during times of change
• Recognise ways to communicate with employees and foster a good organisational culture during times of change
• Support employees during difficult times by acknowledging their experiences
• Support employees during difficult times by allowing them to react
• Recognising the signs of employee stress
• Managers get stressed too: managing your time
• Managing employee stress
• Motivating employees and being an example
• Motivating employees: communication and culture
• Acknowledging employees’ experiences

• Planning for change
• Identify the key elements of a change charter
• Determine the level of rigor and type of guiding coalition required for a change project
• Determine a stakeholder’s influence level on a scale of low to high
• Recognise best practices for interpreting stakeholder input into change efforts
• Recognise best practices for facilitating the construction of a collaborative code of change
• Recognise how to plan for successful change
• Developing a change charter
• Building a guiding coalition
• Determining stakeholder influence
• Interpreting stakeholder agreement scores
• Developing a code of change
• Collaborative planning for change

• Preparing for organisational change
• Recognise the benefits of accepting organisational change
• Distinguish between examples of internal and external triggers of organisational change
• Match types of organisational change to corresponding examples
• Match common reactions to change with corresponding examples of individuals exhibiting those reactions
• Sequence the stages of reacting to change
• Determine how an organisational change will impact an employee over time, given the person’s initial reaction
• Recognise the importance of learning how to prepare for change
• Use strategies to ready yourself for organisational changes
• Why can’t everything just stay the same?
• What triggers change?
• Types of organisational change
• Common change reactions
• Change reactions in six stages
• How initial reactions shape outcomes
• Preparing for the inevitable
• Being ready for organisational change

• Recognise how to use key skills to effectively handle change
• Identify strategies for building self-motivation
• Recognise statements that demonstrate a person is moving from resistance to acceptance
• Recognise examples of reframed attitudes toward change
• Identify ways you can reinvent yourself after change
• Recognise the benefits of proactively capitalising on organisational change
• Recognise the elements of a career plan
• Skills for handling change
• Staying motivated in times of change
• Shifting from resistance to acceptance
• Reframing change in positive ways
• Reinventing yourself after change
• New goals, new career, new you
• Exercise: reacting positively to change

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.

Benefits of Multiple-Choice Assessments

• Appropriate for assessing students’ mastery of details and specific knowledge.
• Can be used to assess both simple knowledge and complex concepts.
• Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
• Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
• As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• We offer twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 30 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).

While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.