Organisations face many changes, from launching new products to restructuring, and it’s the successful management of this change that ensures they remain competitive.
The Certificate of Change Management is an online professional development program that will explore the principles of organisational change and the role of leadership in managing change.
In this online change management course, you will discover the different types of organisational change, the internal and external forces contributing to change within organisations, as well as the management tools and techniques required throughout the change cycle.
You will also gain an understanding of various change models and techniques to facilitate the change process, from conception to implementation, and to overcome conflict and resistant to achieve organisational goals.
On completion of this course, you will feel confident to lead change within an organisation and implement strategies that lead to success.
Course Structure
Unit 1 - Managing Change
- New opportunities
- Large and small changes
- Incremental or transformational
- Problems with change programs
- Introducing change
- Do’ and don’t when instigating change
- Potential changes
- Analyse change conditions
- Opportunities and threats
- Creativity
- Continuous improvement
- Making change work
- Change and innovation
- Staff incentives and training
- Technical innovation
- Product innovation
- Innovation traps and pitfalls
- Barriers to innovation
- Poor leadership
- Lack of resources
- Change leadership
- Change-focused cultures
- Initiating and implementing change
- Forecasting
- Risk management
- Benefits of change
- Encourage contribution
- Stress and change
- Monitoring and evaluation
- Feedback
Unit 2 - Leading and managing organisational change
- Strategic change needs
- Goals and objectives
- Budgeting / forecasting
- Review policies and practices
- Innovation
- Change management
- Assess proposed changes
- Risk management
- Costs and benefits
- Managing change
- Change management strategy
- Sponsors and orchestrators
- Change leaders
- Stage of change
- Beer’s Change Model
- Nadler and Tushman’s Change Model
- Kubler-Ross – The Change Curve
- Education plan
Unit 3 - Facilitate the change process
- Identify which key elements of change need to be communicated to different groups in the organisation
- Select strategies for communicating change to different groups
- Employ strategies to make change easier and reduce discomfort
- Recognise how to reinforce skills and make change last
- Leverage performance management methods to make change last
- Use appropriate strategies to sustain planned change
- Knowing what to communicate
- Knowing how to communicate
- Making change more comfortable
- Training and facilitating change
- Institutionalising change
- Sustaining planned change
- Prepare for change
- Interpret change plans
- Change policies and procedures
- Types of change
- Managing change
- Change plan
- Involve team members
- Types of teams
- Communication
- Barriers to change
- Strategies to limit impacts
- Denial
- Implement change
- Change purpose, benefits and impacts
- Team member questions
- Listening skills
- Active and passive listening
- Successful communication
- Communicating change
- Implement change plan
- Leadership vs management
- Change agents
- Ideas champions
- Orchestrators
- Positive role models
- Personal qualities of manager / leaders
- Change leadership capabilities
- Opportunities for involvement
- negotiation
- Benefits of change
- Change implementation
- Evaluation
- Sharing information
- Continuous improvement
- Deming’s PDCA cycle model
- Embed change
- Team feedback
- Consulting with stakeholders
- Reward change behaviours
- Constructive feedback
- Feedback sandwich
- Individual and team praise
- Performance feedback
- Celebration
Unit 4 - Lead the change process
- Plan for change
- Need or likelihood of change
- Change and innovation
- Types of organisational change
- Key factors for managing change
- Driving change
- Leadership vs management
- What to change
- SWOT analysis
- Opportunities and threats
- Risk and barriers
- Denial
- Stakeholders
- Review feedback
- Communicating change
- Listening skills
- Active and passive listening
- Feedback
- Making change work
- Gantt charts
- Implement and embed change
- Purpose and benefits
- Types of teams
- Communication
- Roles and responsibilities
- Lewin model
- Kotter model
- ADKAR model
- Supporting team members
- Change leadership qualities
- 10 characteristics of leaders
- Effective change leadership
- Selling the benefits of change
- Major change
- Maintain resources
- Adopting new practices
- 4 key variables of change
- Continuous improvement
- Deming’s PDCA cycle model
- Change outcomes
- Evaluate outcomes
- Future improvements
- Stakeholder input
- Document lessons learnt
Assessment
Assessment
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 40 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $400.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Change Management Consultant
- Change Management Coordinator
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