Are you ready to launch your career as business administration manager? Whether you work in administration or want to change careers, our online business development courses will give you the confidence to pursue a career in business administration.
The Certificate of Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration. You will learn how to successfully lead and manage a team, facilitate business document design and development and communicate with a range of internal and external clients.
Our business administration courses will teach you to develop workplace policy and procedures and undertake project work. You will also explore how to manage an information or knowledge management system, schedule appointments and diarise for personnel within an organisation.
On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.
Unit 1 - Manage personal work priorities and professional development
Personal work goals
Qualities of manager/leaders
The balanced scorecard
Strategic and operational plans
Efficiency vs effectiveness
Effective filing processes
Measuring personal performance
Unit 2 - Undertake project work
Access project scope
Force field analysis
Critical Path Method
Project tools and software
Logistics support analysis
Cost schedule control systems
Work health and safety
Health and safety legislation
Develop project budget
Indirect, hidden and overlooked costs
Coaching and mentoring
Monitoring finances and quality
Achieve project deliverables
Unit 3 - Promote innovation in a team environment
Reflect on team achievements
Cross fertilising ideas
Building or enhancing the team
Agree on effective ways of working
Ground rules for the team
Agree on responsibilities
Thinking, challenging and collaboration
Support and guide colleagues
Role modelling innovation
Discuss and explore ideas
E Demmings PDCA Cycle
Reflect on activities and opportunities
Review team processes
Types of innovation
Unit 4 - Manage quality customer service
Customer service planning
Demographic and psychographic factors
Budgeting and forecasting
Factor and cluster analysis
Product service bundles
Business and strategic plans
Managing and monitoring performance
Customer service training
Leadership and supervision
Coaching and mentoring
Unit 5 - Manage meetings
Developing an agenda
Goals and objectives
Successful formal meetings
Style and structure of meetings
Meeting structures / protocols
Time and comfort
Meeting papers and documentation
Encouraging active participation
Ethics, legislation and codes
Transcribing meeting notes
Unit 6 - Plan and implement administrative systems
Quotations / tenders
Organisation policies and procedures
Monitor administration systems
Modifications to meet changing needs
Unit 7 - Develop workplace policy and procedures for sustainability
Team purpose, roles responsibilities and accountabilities
Types of teams
High performance organisations
Optimal team deployment
Role of the team
Goals and team performance
Team performance curve
Stages of team development
Facilitate team cohesion
Ownership of work
Reward individual and team achievements
The feedback sandwich
Address issues and concerns
Increase team participation
Managing poor performance
Effective team leaders
Leaders as facilitators
Liaise with stakeholders
Communicate issues and concerns
Unit 9 - Manage an information or knowledge management system
IM or KM systems
Facilitate learning activities
Effectiveness of learning activities
Transfer of learning
Manage use of IM or KM system
Integration and alignment
Review use of IM or KM system
Review business and operational plan
Unit 10 - Manage business document design and development
Organisation document types
Design and production
Common business documents
Budget and technology requirements
Formats and templates
Document style and layout
Templates and macros
Readability and functionality
Technical software functions
Spelling and grammar
Circulate name and store master files
Action plan for improvements
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 150 hours. We offer twelve (12) months’ access, with extensions available upon application. Fees Apply.
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $500.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our Learning Management System and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.