Are you ready to launch your career as business administration manager? Whether you work in administration or want to change careers, our online business development courses will give you the confidence to pursue a career in business administration.
The Certificate of Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration. You will learn how to successfully lead and manage a team, facilitate business document design and development and communicate with a range of internal and external clients.
Our business administration courses will teach you to develop workplace policy and procedures and undertake project work. You will also explore how to manage an information or knowledge management system, schedule appointments and diarise for personnel within an organisation.
On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.
Course Structure
Unit 1 - Manage personal and professional development
- Document team member responsibilities and work goal
- Supporting other to develop work goals and plans
- Alignment with organisational goals]
- Personal and professional development opportunities
- Assess and prioritise demands
- To do lists
- Project planning
- Using technology to manager work priorities
- Using and selecting technological applications
- Manage team health and well being
- Work life balance
- Managing stress
- Document your own needs
- Performance standards and career plans
- Positive and constructive feedback
- Participate in personal and professional development activities
Unit 2 - Undertake project work
- Access project scope
- Project management
- Force field analysis
- Project parameters
- Gantt charts
- Critical Path Method
- Project tools and software
- Logistics support analysis
- Cost schedule control systems
- Risk management
- Work health and safety
- Health and safety legislation
- Develop project budget
- Indirect, hidden and overlooked costs
- Coaching and mentoring
- Integrity
- Accuracy
- Records registration
- Monitoring resources
- Monitoring finances and quality
- Achieve project deliverables
- Review project
Unit 3 - Promote innovation in team environments
- Maximise innovation
- Reflect on team achievements
- Teams potential
- Cross fertilising ideas
- Building or enhancing the team
- Team cohesion
- Agree on effective ways of working
- Ground rules for the team
- Agree on responsibilities
- Co-ordinate tasks
- Diversity
- Thinking, challenging and collaboration
- Delegation
- Support and guide colleagues
- Role modelling innovation
- Discuss and explore ideas
- E Demmings PDCA Cycle
- Reflect on activities and opportunities
- Review team processes
- Feedback
- Innovative challenges
- Types of innovation
- Continuous improvement
- Celebrate successes
Unit 4 - Manage organisational customer service
- Identify customer service requirements
- Business planning
- Customer service plans
- Training and good customer service
- Resource planning
- Customer service
- Constraints
- Product/services quality
- Legislation and regulatory requirements
- Assess team performance
- Performance management
- Performance measurements
- Support colleagues to meet customer service standards
- Targets and standards
- Monitoring strategies
- Obtaining customer feedback
- Collating feedback and responding to feedback
- Improvement suggestions
- Handling complaints
- Problem identification and solutions
- Records management
- Key principles of public relations
- Public relations processes
Unit 5 - Manage meetings
- Meeting preparation
- Developing an agenda
- Goals and objectives
- Successful formal meetings
- Meeting procedures
- Style and structure of meetings
- Meeting structures / protocols
- Time and comfort
- Agendas
- Meeting papers and documentation
- Conducting meetings
- Chairing meetings
- Meeting roles
- Encouraging active participation
- Ethics, legislation and codes
- Minute taking
- Transcribing meeting notes
- Distributing minutes
Unit 6 - Develop administrative systems
- Identify system requirements
- Stakeholder consultation
- Obtain quotations
- Selecting a supplier
- Develop implementation strategies
- Other planning tools
- Implementation system
- Supporting staff and provide training
- Manage contingencies
- Contingency plans
- Monitor systems (protecting information)
- Modifying systems to meet changing needs
- Effective communication
- Conveying information
- Legislative requirements
- Organisational policies and procedures
Unit 7 - Manage team effectiveness
- Team roles and responsibilities
- Develop performance plans
- Supporting team members
- The team performance curve
- Develop and facilitate tam cohesion
- Team member input
- Promoting team member accountability
- Provide feedback
- The feedback sandwich
- Positive individual and team feedback
- Addressing issues, concerns and problems
- Processes for addressing issues
- Benefits of team activities
- Team participation
- Resolving work performance problems
- Strong supportive leadership
- Maintain open communication
- Communicating information from line management
- Following up on unresolved issues and problems
- Addressing concerns from stakeholders
Unit 8 - Manage business resources
- Business plans and resources
- Resource bids
- Writing a bid
- Competitive bidding
- Nature and level of resources required
- Resource requirements, costs and benefits
- Cost benefit analysis
- Sharing opportunities
- Allocating resources
- Internal resourcing capabilities (strengths and weaknesses)
- External resourcing requirements (opportunities and threats)
- External and internal HR options
- Procedures for evaluating resource allocation
- Writing procedures
- Risk management
- Risk ratings
- Obtaining approval
- Policies and procedures for resource allocation
- Effective resource allocation
- Resource plan
- Recruitment and selection
- Inventory systems
- Monitoring resource use
- Customer service levels
- Reviewing resource allocation
- Reviewing procedures
- Continuous improvement
- Principles or improvement
- The balanced scorecard KPI’s
- Controlling budgets
- Resource efficiency
- Legislative requirements to managing resources
- Cash flow budgets
- Managing finance
- Ratio analysis
- Types of budgets
- Using budgets as reporting tools
- Developing a budget
- Business objectives
- Economic objectives
Study Hours
Estimated duration 120 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Hassle-free and rewarding experience!
A. Broekhuizen, New Beith, QLD | Certificate of Business Administration
First experience online and all went well.
B. Corelli, Hinchinbrook, NSW | Certificate of Business Administration
This was really easy for me to do while I work full time and I will be studying through this company again very soon
J.Young, Bundaberg QLD | Certificate of Business Administration
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 120 hours. We offer twelve (12) months’ access, with extensions available upon application. Fees Apply.
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $400.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our Learning Management System and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
- Business Administration Manager
- Office Manager
- Administration Assistant
- Office Assistant
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