Certificate of Business Administration

• Personal work goals
• Qualities of manager/leaders
• Modelling behaviours
• The balanced scorecard
• Strategic and operational plans
• Efficiency vs effectiveness
• Managing paperwork
• Effective filing processes
• Flexibility
• Measuring personal performance
• Weekly planning
• Technology
• Work/life balance
• Development opportunities
• Networking
• Mentoring

• Access project scope
• Project management
• Force field analysis
• Project parameters
• Gantt charts
• Critical Path Method
• Project tools and software
• Logistics support analysis
• Cost schedule control systems
• Risk management
• Work health and safety
• Health and safety legislation
• Develop project budget
• Indirect, hidden and overlooked costs
• Coaching and mentoring
• Integrity
• Accuracy
• Records registration
• Monitoring resources
• Monitoring finances and quality
• Achieve project deliverables
• Review project

• Maximise innovation
• Reflect on team achievements
• Teams potential
• Cross fertilising ideas
• Building or enhancing the team
• Team cohesion
• Agree on effective ways of working
• Ground rules for the team
• Agree on responsibilities
• Co-ordinate tasks
• Diversity
• Thinking, challenging and collaboration
• Delegation
• Support and guide colleagues
• Role modelling innovation
• Discuss and explore ideas
• E Demmings PDCA Cycle
• Reflect on activities and opportunities
• Review team processes
• Feedback
• Innovative challenges
• Types of innovation
• Continuous improvement
• Celebrate successes

• Customer-driven organisations
• Customer needs
• Customer service planning
• Market research
• Demographic and psychographic factors
• Budgeting and forecasting
• Target markets
• Market segments
• Data analysis
• Factor and cluster analysis
• External trends
• Product service bundles
• Value proposition
• Product benefits
• Product/service delivery
• Business and strategic plans
• Resource management
• Constraints
• Consumer profiling
• Managing and monitoring performance
• Customer service training
• Leadership and supervision
• Coaching and mentoring
• Complaints
• Problem solving

• Meeting preparation
• Developing an agenda
• Goals and objectives
• Successful formal meetings
• Meeting procedures
• Style and structure of meetings
• Meeting structures / protocols
• Time and comfort
• Agendas
• Meeting papers and documentation
• Conducting meetings
• Chairing meetings
• Meeting roles
• Encouraging active participation
• Ethics, legislation and codes
• Minute taking
• Transcribing meeting notes
• Distributing minutes

• Administration systems
• Quotations / tenders
• Organisation policies and procedures
• Implementation strategies
• Action plans
• Staff participation
• Communication procedures
• Staff training
• Induction
• Evaluation
• Monitor administration systems
• Modifications to meet changing needs

• Team performance plan
• Team purpose, roles responsibilities and accountabilities
• Types of teams
• Workplace culture
• High performance organisations
• Optimal team deployment
• Role of the team
• Performance plans
• Goals and team performance
• Team performance curve
• Stages of team development
• Facilitate team cohesion
• Team participation
• Ownership of work
• Filling roles
• Charles’ theory
• Skills mapping
• Teamwork processes
• Reward individual and team achievements
• The feedback sandwich
• Address issues and concerns
• Facilitate teamwork
• Increase team participation
• Managing poor performance
• Performance counselling
• Conflict resolution
• Effective team leaders
• Leaders as facilitators
• Liaise with stakeholders
• Stakeholder communication
• Team communication
• Communicate issues and concerns

• Management systems
• IM or KM systems
• Secure resources
• Help desks
• Facilitate learning activities
• Cultural change
• Effectiveness of learning activities
• Transfer of learning
• Manage use of IM or KM system
• System security
• Policies
• Integration and alignment
• Fishbone diagram
• Manage contingencies
• Review use of IM or KM system
• Analyse effectiveness
• SWOT analysis
• Quality circles
• Review business and operational plan
• System improvements

• Organisation document types
• Supporting documents
• Design and production
• Support resources
• Common business documents
• Budget and technology requirements
• Formats and templates
• Document style and layout
• Templates and macros
• Readability and functionality
• Employee feedback
• Technical software functions
• Linking data
• Spelling and grammar
• Circulate name and store master files
• Action plan for improvements

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 135 hours. We offer twelve (12) months’ access, with extensions available upon application. Fees Apply.

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $500.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our Learning Management System and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.