Do you have a love of coffee and a friendly personality? If so, you are a perfect candidate for this professional development course. This online program will help you launch your career as a barista and gain the skills required to work in a café, coffee shop, restaurant, bar or other food establishment.
The Certificate of Barista and Café Service will teach how to extract and serve espresso coffee beverages using commercial espresso machines. You will also learn how to advise customers on coffee, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines.
You will also learn how to communicate effectively with and provide quality service to both internal and external customers in a café setting. In addition, you will learn how to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses, including following predetermined organisational procedures and identifying and controlling food hazards.
On completion of this course, you will feel confident to work in café environment as a barista and food service provider.
Unit 1 - Use hygienic practices for food safety
Organisational hygiene procedures
Policies and procedures
Report unsafe practices
Remove hygiene hazard
Contaminated food and garbage
Reporting workplace hazards
Personal health issues
Reporting food contamination
Prevent food contamination
Personal protective clothing PPE
Approved bandages and dressings
Preventing food contamination
No touch techniques
Unhygienic personal contact
Hygienic cleaning practices
Unit 2- Prepare and serve espresso coffee
Organise coffee workstation
Grind coffee beans
Types of beverages
Develop coffee knowledge
Spent coffee grounds
Resolve or report issues
Combine foam and milk
Serve espresso beverages
Unit 3 - Plan and monitor espresso coffee service
Plan coffee beverage service
Developing coffee beverages
Pricing and profit requirements
Market focus, demographics and customer preferences
Selecting suppliers and roasters
Supplier interactions and building relationships
Provide specialist advise on espresso coffee beverages
Developing and updating information
History of coffee beans
Coffee beans and cherries
Pods and capsules
Arabica / Robusta
Coffee beverage appreciation
Promotion / marketing of product and business
Customers and staff
Monitor quality of coffee beverages
Terms used in the coffee making process
Tasting / flavour terminology
Characteristics of a good espresso
Evaluating coffee beans
Monitoring the grind and dose
Espresso coffee quality
Monitoring operations and processes
Monitor and maintain equipment
Monitor espresso coffee machines
Cleaning espresso machine
Daily weekly and monthly routines
Environmentally sound practices
New equipment and service-ware
Unit 4 - Provide service to customers
Listening and questioning
Barriers to communication
Customer service policies
Customer needs and expectations
Good customer service
Special needs customers
Additional levels of service
Cross-selling and up-selling
Illegal and unethical practices
Customer service practices
Unit 5 - Process financial transactions
Size of floats
Process customer payments
Personal, bank and travellers’ cheques
Electronic travel money
Advance deposits and payments
Checking card validity
Records of transactions
Debit and credit posting
Details of sales / payments
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.