Hotel receptionists are highly regarded, as their position is essential to an establishment’s success; after all, they’re the face of the company. This position is also one with growth potential and an excellent position to start your hotel career.
The Certificate of Hotel Reception and Administration is a comprehensive online professional development course that will prepare you for reception roles in commercial accommodation establishments.
In this online hotel reception course, you will learn how to provide arrival and departure services to guests and how to receive and process reservations. You will learn how to provide general visitor information on facilities and products and services available in the local area. You will also discover the communication and client relationship skills required to deliver excellent customer service.
On completion of this course, you will feel confident to work in hotels, motels, resorts and other accommodation providers in reception and administrative roles.
Course Structure
Unit 1 – Accommodation reception services
- Welcome and register guests
- Prepare for guest arrival
- Prepare reception area
- Review arrivals
- Allocate rooms
- Organisational policies
- Special situations / requests
- Housekeeping
- Opportunities to upsell
- Registration procedures
- Accounting procedures
- Room access
- Mail and messages
- Departure lists
- Generate guest accounts
- Process payments
- Luggage
- Transport
- Forward reservations
- Express / group checkout
- Records and reports
- Timelines
- Room changes
- Extensions
- Late checkout
- Early departures
Unit 2 – Provide visitor information
- Information sources
- Local facilities
- Sharing knowledge
- Providing information
- Communication
- Physical contact
- Body language
- Building relationships
- Seek feedback
Unit 3 – Process reservations
- Reservation requests
- Determining availability
- Offering alternatives
- Waitlisting options
- Answering enquiries
- Recording customer details
- Enhance customer service
- Enhance operational efficiency
- Special requests
- Filing reservations
- Preparing and issuing documents
- Updating reservations
- Retrieving reservation data
- Updating financial status
- Accepting and processing amendments/cancellations
- Communication skills
- Reservation statistics/reporting
Unit 4 – Process financial transactions
- Size of floats
- Process customer payments
- Cash
- Paid out
- Refunds
- Foreign currency
- Exchanging currency
- Petty cash
- Personal, bank and travellers cheques
- Electronic travel money
- Advance deposits and payments
- Charge cards
- Checking card validity
- Vouchers
- Business charges
- Records of transactions
- Debit and credit posting
- Reconcile takings
- Details of sales / payments
- Breakdown readings
- Financial discrepancies
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Hotel Receptionist
- Resort Receptionist
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