Business process management is a discipline of operations management and is an essential factor in improving corporate performance by managing business processes: an important organisational asset.
Introduction to Business Process Management is an online professional development program that will provide you with the skills and knowledge required to use business process management principles to improve business profitability. You will discover the vital role that processes play in business operations.
In this online business process management course, you will learn how to design or improve existing processes using the business process life cycle approach. You will also learn how to construct a process map, conduct a what-if analysis and use Lean and Six Sigma methodologies to assist in managing and improving business processes.
On completion of this course, you will feel confident to use business process management principles and methodologies to deliver value-added products and services to clients and customers on behalf of an organisation.
Course Structure
Unit: Introduction to Business Process Management
- Fundamentals of Business Process Management
- Business analysis
- Enterprise Content Management
- Business Process Re-Engineering
- History of Business Process Management
- Benefits of Business Process Management
- Reflecting on processes
- Business process life cycle
- Vision phase
- Design phase
- Information gathering
- Problem definition
- Existing and future processes
- Process mapping
- Flow charts
- Defining improvements
- Establishing functions
- Modelling phase
- What-if analysis
- Testing the design
- Execution phase
- Implementing processes
- Automating processes
- Workflow engines
- Monitoring phase
- Business Activity Monitoring (BAM)
- Balanced Scorecard
- Identifying gaps
- Process Mining
- Optimising phase
- Introduction to Lean
- Introduction to Six Sigma
Study Hours
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I really enjoyed that you could complete the course at your own pace, allowing me to spend time studying when my workload permitted and not being restricted to a specific schedule. I found the study guide very comprehensive.
S. Davidson, VIC | Certificate of Business Process Management
Content of the course was great, the detail and explanations where above expectations.
K. Harding, Cromer, NSW | Certificate of Business Process Management
The online module was user friendly and the content was educational.
I only needed to contact support twice, once for my assignment review and once for my assignment to be marked. Both instances had quick and friendly responses.
I am very happy with my results and the feedback I received.
V. Iaria, Geraldton, WA | Introduction to Business Process Management
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! Total cost for optional printed materials is: $100.00 for this course. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:-
- Process Analyst
- Business Process Improvement Specialist
- Business Development Officer
- Business Risk and Governance Consultant
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