Assertiveness and a healthy self-esteem are valuable attributes in today’s society, however being able to express thoughts and feelings in a confident, self-assured manner can be difficult for some. If this is you, it is actually not an issue as it’s also a skill that can be learned and refined!
Building Self-Esteem and Assertiveness Skills is an online program that will give you insights into understanding the different aspects of the communication process and help you apply effective techniques, both at work and in social settings.
In this personal development course, you will study how to identify and use a range of communication styles, and develop the appropriate listening and questioning skills.
You will also learn how to use non-verbal communication, including body language, to effectively build and develop an assertive persona.
On completion of this course, you will have the skills, knowledge and confidence to communicate your wants and needs with others in both your business and personal life.
Course Structure
Unit 1 –Self Esteem
- What is self esteem?
- Defining self-esteem
- Origins of low self-esteem
- Changing the conditioning
- Putting things in perspective
- Improving self-esteem
- Stop spreading negative messages
- Negative and negating comments
- Making Connections
- Throw out perfectionism
- Building self esteem
- Building confidence in others
- Putting others at ease
- Presenting yourself well
- Creating positive impressions
- Our thoughts on creating impressions
- Making connections
- Throw out perfectionism
- Increasing our self-esteem
- Assessing internal factors
- Building and tearing down
- Making connections
- Esteemed confidence techniques
- The power of thought
- Controlling your thoughts
- Ask for what you want
- Ask assertively and effectively
- Marlene’s story
- Create what you want
- personal action plan
Unit 2 – Assertive Communication
- Communication skills
- Personal conflict
- Collaboration
- Assertion
- Assertive behaviour
- What assertiveness will not do
- Selective assertiveness
- Passive behaviour
- Aggressive behaviour
- Language
- Circle of concern and influence
- Causation
- What the circle of concern represents
- Circle of influence
- Learn to be assertive
- Leaning how and when to say no
- Saying no
- Saying yes
- Communication
- Listening
- Open/closed questions
- Aspects of communication
- Non-verbal messages
- Body language, tone and words
- Interpretation of non-verbal behaviours
- Physical contact
- Body space, facial expressions and eye contact
- Para-language and communication
- Communication with people from various strata
- Writing
- Negotiation
- Causes of conflict
- Unresolved conflict
- Negotiation techniques
- Responding to ploys
- Effective negotiators
- Making concessions
- Reaching agreement
Assessment
When you study with Australian Online Courses you will be assessed using a competency-based training method. Competency-based training focuses on a learner’s ability to receive, respond to and process information to achieve a competency result. As such, skills-based and knowledge assessments are geared towards attainment to meet industry-defined standards.
Assessment will be comprised of written assignments and exercises, including short answer questions, reports, essays, research projects and reflective tasks. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 30 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $XX.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for those who wish to build their assertiveness and self-esteem skills
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