If you work in sales or marketing or own your own business, building relationships with clients and establishing strong business networks is essential to your success.
Build Client Relationships and Business Networks is an online professional development program that will provide you with the skills and knowledge required to establish, maintain and improve client relationships and participate in networks to achieve business objectives.
In this professional development course, you will discover how to identify and act on barriers to effective communication and develop client loyalty objectives with a focus on long-term business partnerships. You will also learn how to obtain feedback to implement strategies to maintain and improve relationships with clients.
You will also gain insight on how to participate in business associations and professional development activities to establish and maintain a network of support for business and to enhance your personal knowledge.
On completion of this course, you will feel confident to build and maintain relationships with clients successfully and to build strong business networks to achieve business goals.
Unit - Build client relationships and business networks
Initiate communicate with clients
Preferred client communication styles
Establish rapport with client
Positive and negative feedback
Two way communication
Barriers to effective communication
Client relationship strategies
Client loyalty objectives
New clients versus repeat business
Define the objectives
Client profile information
Accurate product descriptions
Stock and deliveries
Telephone answering times
Maintain customer relationships
Ongoing client feedback
Assessments and questionnaires
Problems with feedback
Using feedback data
Build and maintain networks
Maintain business contacts
Professional development activities
Establish network support for business
Channels to exchange information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $50.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.