Are you overwhelmed by the volume of emails you receive every day? If so, you’re not alone. Hours of productivity are wasted, responding to and managing emails, often at the expense of more urgent work. But with strong email productivity skills, you’ll be able to file, reply to, or delete emails in record time.
Boosting Email Productivity is an online professional development program that will provide you with the skills and knowledge required to manage and write emails effectively.
In this email productivity course, you will learn about email etiquette, how to use folders and filters to organise emails for increased efficiency, as well as guidelines for writing emails quickly and concisely.
You’ll also discover how to organise email folders, flag emails appropriately, address and distribute emails and instant messages to multiple recipients, and how to recover crucial information should you lose an email.
On completion of this course, you will have gained the skills and knowledge required to use correct email practices and etiquette to increase your productivity at work.
Course Structure
Unit 1 - Managing email communications
- Managing business email
- Keeping personal email separate
- Deleting emails
- Organising email using folders
- Organising email using filters
- Searching for email information
- Managing email effectively
Unit 2 - Addressing and distributing emails
- Using the To field
- Using the Cc and Bcc fields
- Flagging emails
- Targeting emails
- Targeting email replies
- Forwarding emails
- Poor copying practices
- Addressing and distributing emails
Unit 3 - Email and instant messaging basics
- Email etiquette: tone and formatting
- Email etiquette: answering an email
- Email components: from who? about what?
- Email Components: framing and writing your message
- Who has time for long emails?
- Using instant messaging at work
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
- Appropriate for assessing students’ mastery of details and specific knowledge.
- Can be used to assess both simple knowledge and complex concepts.
- Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
- Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
- As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 10 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:-
- Office Administration Staff
- Managers
- Secretaries
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