In the workplace, it’s not always easy to decide between right and wrong. And it’s not only those in management positions who need to deal with ethical decisions. Individuals at all levels should understand the impacts of ethical decision-making to communicate effectively, develop trust and enhance business relationships.
Better Business Ethics is an online program that will introduce you to the fundamentals of business ethics, code of conduct standards and ethical workplace behaviour.
In this personal development course, you will explore the standards of respect, fairness, honesty and responsibility, and learn how to develop and sustain trusting relationships and be a responsible corporate digital citizen.
You will also discover how to navigate challenging situations, including identifying strategies for dealing with a difficult or manipulative colleague, correcting a boss or client, and writing diplomatic and tactful emails.
On completion of this course, you will be able to help foster a culture of integrity in your organisation and enhance your accountability and transparency in business decisions. As a result, you will enjoy increased productivity, motivation, teamwork and a happier workplace!
Unit 1 - Acting with diplomacy and tact
Communicating with diplomacy and tact
Skills of diplomacy and tact
Methods for developing situational awareness
Communication skills for avoiding a meltdown
Appropriate apologies and developing empathy
Strategies for engaging with others instead of focusing on yourself
Overcome potential personally held biases
Demonstrate and engage others with diplomacy and tact
Unit 2 - Being a responsible corporate digital citizen
Reducing data security risks
Rules of etiquette
Rights and responsibilities
Current digital innovation
Secure data management
Company safety and security online
Tenets of consumer-managed data
Steps to move toward contextual data privacy
Unit 3 - Developing Your Business Ethics
Making ethical decisions
Common myths about business ethics
Code of conduct
Standards of fairness and respect
Standards of responsibility and honesty
Developing a personal code of conduct
Removing obstacles to ethical behaviour
Ethically defensible decisions
Unit 4 - Navigating challenging situations with diplomacy and tact
Working with a disliked or difficult co-worker
Navigating difficult conversations and situations
Composing difficult emails with tact
Dealing with angry individuals
Dealing with a manipulative individual
Strategies for correcting a boss or client
Diplomacy and tact in a difficult situation
Unit 5 - The building blocks of building trust
Developing and sustaining trusting relationships
Recognising trustworthy people
Demonstrating trustworthiness at work
Building positive relationships and trust
Promoting trust building
What makes you trustworthy?
Listening skills to understand others
Maintaining trust while collaborating
Confronting broken trust with communication
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 20 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.