Have you always dreamed of running your own bed and breakfast business or guesthouse? This course is ideal for people new to the hospitality sector or for those extending their knowledge to start their own successful business.
The Bed and Breakfast Managementprogram is an online program that will teach you the practical management, customer service and set up skills to make your dream a reality.
In this professional development course, you will learn about facilities management, the importance of decoration and style, customer service essentials and purchasing and supply meals.
You will also learn about financial management and the importance of marketing to ensure the profitability of a bed and breakfast business.
On completion of this course, you will have gained the fundamental knowledge to plan and start your bed and breakfast management business.
Unit 1 - Introduction to management and Marketing
The basic principles of management
The four main steps in management
Unit 2 - Facilities and decor
The general layout
The dining area
The food production area
Unit 3 - Customer service
Personnel and service
General customer service
Staff recruitment, training and induction
Orders and instruction
Procedures for dealing with orders not carried out correctly
Unit 4 - Equipment
Principles of design
Safety risk analysis
Using audit forms and checklists
Signs for communication danger
Toilet and bathrooms facilities
Unit 5 - Supplying meals
What to serve (continental or full cooked breakfast)
Dealing with special requirements
Serving other meals and snacks
Dealing with customer complaints
Unit 6 - Food purchasing
The role of the purchaser
Select your supplier or use your own goods
Effective bulk buying
Know about following regulations (know the legalities and alcohol licensing)
Unit 7 - Records and financial management
Management of guesthouse records
The control of accounts
Methods of payment
Financial records management
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 100 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.