Have you always dreamed of running your own bed and breakfast business or guesthouse? This course is ideal for people new to the hospitality sector or for those extending their knowledge to start their own successful business.
The Bed and Breakfast Management program is an online program that will teach you the practical management, customer service and set up skills to make your dream a reality.
In this professional development course, you will learn about facilities management, the importance of decoration and style, customer service essentials and purchasing and supply meals.
You will also learn about financial management and the importance of marketing to ensure the profitability of a bed and breakfast business.
On completion of this course, you will have gained the fundamental knowledge to plan and start your bed and breakfast management business.
Course Structure
Unit 1 - Introduction to management and Marketing
- The basic principles of management
- The four main steps in management
- Understanding policies
- Marketing
- Advertising
Unit 2 - Facilities and decor
- The general layout
- The dining area
- The food production area
- Parking
- Telephones
- Cleaning
Unit 3 - Customer service
- Personnel and service
- General customer service
- Staff recruitment, training and induction
- Orders and instruction
- Procedures for dealing with orders not carried out correctly
- Bedroom service
Unit 4 - Equipment
- Principles of design
- Safety risk analysis
- Safety audit
- Using audit forms and checklists
- Signs for communication danger
- Toilet and bathrooms facilities
- Materials control
- Maintenance control
Unit 5 - Supplying meals
- Breakfast timings
- What to serve (continental or full cooked breakfast)
- Presentation
- Dealing with special requirements
- Serving other meals and snacks
- Dealing with customer complaints
Unit 6 - Food purchasing
- Effective purchasing
- Planning ahead
- The role of the purchaser
- Select your supplier or use your own goods
- Effective bulk buying
- Know about following regulations (know the legalities and alcohol licensing)
Unit 7 - Records and financial management
- Management of guesthouse records
- Reservations procedures
- Cancellation procedure
- The control of accounts
- Methods of payment
- Safe deposits
- Liabilities
- Productivity
- Financial records management
- Insurance
- Taxation
- Financial Control
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 100 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, PDF copies are available for download and self-printing for this program.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Bed and Breakfast Managers
- Bed and Breakfast Owners
- Facility Managers
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