Gain advanced frontline management and leadership skills in this comprehensive practice management course. Ideal for anyone wanting to operate professional practices in the health industry, this course equips you with crucial skills to succeed.
The Advanced Certificate of Practice Management is an online professional development program that will help establish your career as a practice manager in a health care setting.
In this practice management course, you will learn to manage budgets and financial plans, health billing and accounting systems, and understand legal and ethical compliance. You will also learn about the health industry, frontline management, leadership, customer service, diversity and work health and safety.
On completion of this course, you will be qualified to seek employment as a practice manager or to pursue further studies in a similar field.
Unit 1 - Manage organisational customer service
Identify customer service requirements
Customer service plans
Training and good customer service
Legislation and regulatory requirements
Assess team performance
Support colleagues to meet customer service standards
Targets and standards
Obtaining customer feedback
Collating feedback and responding to feedback
Problem identification and solutions
Key principles of public relations
Public relations processes
Unit 2 - Manage budgets and financial plans
Access budgets and clarify financial plans
Evaluating a budget
Clarify financial plans
Negotiate changes to financial plans
Communicating budgets and plans to team members
Providing support to others
Systems and training
Monitor expenditure and control costs
Reporting the budget and expenditure
Graphs and charts and extracting information
Reviews and improvements
Improvements to financial management processes
Implementing and evaluating improvements
Basic accounting principles
Debits and credits
The account equation
Types of budgets and financial plans
Legislation and ATO requirements
List of taxation types
Financial record keeping
Records required by ATO
Auditing and legal requirements
Managing work teams
Unit 3 - Interpret and apply medical terminology appropriately
Strategies for tackling new words
Using a medical dictionary or medical terminology spell check
Guidelines for correct pronunciation
Building block of medical words
Special words and phrases
Medical investigations and procedures
Medical equipment and instruments
Medical specialties and medication practitioners
Policies and procedures
Standard operating procedures (SOP)
Clarification of terminology
Using medical terminology correctly
Ordering and receiving goods
Quotes and invoices
Types of surgery
Surgery and surgical processes
Completing forms and documentation
Written references to surgical procedures
List of major specialised areas of medicine
List of major systems of the human body
Unit 4 - Manage people performance
Work allocation and resources available
Develop work plans
Organisational and strategic plans
Key performance indicators (KPI’s)
Agreement and measurement
Review performance management processes
Management and staff training
Electronic review process
Monitor and evaluate performance
Managing poor performance
Structured feedback sessions
Performance improvement and develop plans
Planning, negotiations, plans and records
Causes of poor performance
Responding to underperforming individuals
Reinforcing performance excellence
Giving positive feedback
Unit 5 - Manage business risk
Evaluate organisational processes
Determine scope for risk management
Risk management goals
Scope for risk management process
Organisational policies and procedures
Review strengths and weaknesses of existing arrangements
Critical success factors, goals and objectives
Types of risk
Communicate risk management processes to stakeholders
Invite stakeholders to assist in identification of risks
Research risks that may apply to scope
Document risks in consultation with relevant parties
Assess likelihood of risks occurring
Impact or consequence if risks occur
Prioritise risks for treatment
Risk matrix chart
Threat level chart
Probability and impact matrix
Risk identification categories
Impact analysis register (example)
Risk register (example)
Options for treating risks
Develop an action plan
Steps, plan and method
Communicate risk management processes
Implement action plan
Monitor and evaluate plan
The risk management process
Tools and techniques to identify risks
Unit 6 - Work with diverse people
Social and cultural perspectives and biases
Cultural attitudes and beliefs
Using reflection to work inclusively
Improving own self and social awareness
Diversity and inclusiveness
Social and community inclusion
Discrimination and EEO
Developing professional relationships
Making environments safe
Cultural safety in the workplace
Cultural factors and service delivery to Aboriginal and Torres Straight Islanders
Respect for diversity in communication
Language barriers – using interpreters
Signage and symbols
Unit 7 - Manage health billing and accounting system
Integrate billing systems
Codes of prat8ice, conduct and ethics
Privacy, confidentiality and disclosure
Medicare cards, forms and safety net
Reciprocal health care agreements
Entitlement programs and concessions
Bulk billing and payments
Services not covered by Medicare
Cash flow budgets
Meet viability and cash flow needs
Issuing accounts and private accounts
Ineligible Medicare rebates
DVA manual claiming and electronic claiming
Motor vehicle accident claims
Electronically generated accounts
Planning procedures for billing and payments systems
Staff training and support
Strategies to reduce client debt load
Tracking unpaid accounts
Collecting outstanding amounts
Debt collection role
Debt payment terms and procedures
Letter of demand
Debt recovery and initiating legal action
Adjusting debt recovery policy and practices
Financial management practices
Reconciling Medicare payment with claims
Record keeping requirements
Profit and loss statements
Unit 8 - Manage legal and ethical compliance
Legislation and codes of practice
Compliance, policies and procedures
Treaties, conventions and protocol
Business compliance requirements
Health and safety legislation
Child protection legislation
Mandatory reporting legislation
Disability legislation and human rights legislation
Licensing and certification requirements
Seeking specialist legal advice
Dilemmas and ethical issues
Work role boundaries
Policies regarding accepting gifts
Using client resources and possessions
Scope of practice
Human rights, access and equity
Abuse and neglect
Employer legal responsibilities
Modelling ethical behaviour
Regulatory policies and procedures
Protecting client information
Compliance officer duties
Monitoring work practices
Identifying and responding to compliance breaches
Four key steps in responding to a breach
Accreditation and certifications
Maximising learning opportunities
Sharing updated knowledge
Unit 9 - Implement and monitor infection prevention and control policies and procedures
Codes of practice and safety
How communicable or infectious diseases spread
Prevention of communicable diseases
Hazards and infection risk assessments
Compliance and communication
Stakeholders with disabilities
Culturally and linguistically diverse stakeholders
Communication through appropriate channels
Infection prevention and control work practices
Reporting infection risks
Investigating infectious hazardous events
Work procedures to control infection risks
Review and make changes to work procedures
Responding to inadequacies
Maintaining accurate records
Monitor risk control procedures
Investigating potential breaches
Unit 10 - Manage work health and safety
Health and safety legislation
Workplace policies and procedures
Safe Work Australia
Health and safety management systems
Procedures for hazard identification
Assessment and control of associated risks
Risk assessment procedures
Hierarchy of risk control
Using expert and external WHS advisors
Health and safety regulators and inspectors
Provide consultative WHS activities
Gathering feedback from workers on health and safety issues
Responsibilities, duties and accountability processes
PCBU’s role and duty
WHS training needs and programs
Health and safety inductions
Monitor WHS training programs
Health and safety committee (HSC)
Meetings and minutes
Record keeping procedures for compliance
Incident and injury reporting
Records management systems
Electronic records management systems
Determine WHS work priorities
Consultation process (3 step)
WHS action plan
Health and safety action plans
Identify barrier to improvement
Estimated duration 150 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
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Katherine | Ravenswood, WA | Advanced Certificate of Practice Management
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Are there any entry requirements or pre-requisites?
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I am an international student. Can I enrol into this course?
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