Do you want to work in the front office of a hotel, motel, serviced apartment or casino? Receptionists are the first point of contact for customers so it’s integral that they present a professional first impression.
Accommodation Reception Services will provide you with the skills and knowledge required to check guests in and out of commercial accommodation establishments. This online course will also equip you with a range of competencies, including general reception skills, housekeeping, processing payments, checking daily arrivals, allocating rooms and completing relevant documentation.
On completion of this course you will feel confident to work in the front office as a receptionist for a range of accommodation service providers.
Course Structure
Unit - Provide accommodation reception services
- Welcome and register guests
- Prepare for guest arrival
- Prepare reception area
- Review arrivals
- Allocate rooms
- Organisational policies
- Special situations or requests
- Housekeeping
- Opportunities to upsell
- Registration procedures
- Accounting procedures
- Room access
- Mail and messages
- Departure lists
- Generate guest accounts
- Process payments
- Luggage
- Transport
- Forward reservations
- Express group checkout
- Records and reports
- Timelines
- Room changes
- Extensions
- Late checkout
- Early departures
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Great and efficient. I will study more!
M. G. Ayco, Vincent QLD | Accommodation Reception Services
Very easy and convenient
N. Nollet, Wyaga, QLD | Accommodation Reception Services
I enjoyed completing this certificate
H. Reedman, Mareeba, QLD | Accommodation Reception Services
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Guest Services Agent
- Front Office & Guest Services
- Front Office Receptionist
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