Whatever occupation you choose in the Hospitality, Tourism & Events sector, you will place the needs of the guest at the forefront of every decision to deliver positive, ever-lasting experiences.
- Café and Restaurant Management
- Retail Managers
- Bar Attendants and Baristas
- Café Workers
- Hotel/Motel Managers
- Game Machine Attendant
- Travel Agent
- Tour Operator
- Event Manager
What Qualities Do Hospitality, Tourism & Event Workers Need?
There are many qualities required to be successful in Hospitality, Tourism & Events, but by far the most important is a passion for creating positive, unforgettable experiences. After all, the service you provide will make a lasting impression on guests.
- High Level of Interpersonal Skills
If you want to be successful in the Hospitality, Tourism & Events industries, you need to be a ‘people person,’ and that means having a genuine interest in the people you meet.
- Listening Skills and Patience
Working in Hospitality, Tourism & Events means you’ll have to deal with unhappy (and sometimes unpleasant) guests or clients. So, the ability to use active listening skills and remain calm under pressure is invaluable to solving the inevitable problems that will arise.
You’ll need the ability to work flexible hours in Hospitality, Tourism & Events, including nights, weekends and public holidays. But you’ll also need a flexible and adaptable attitude to deal with the unexpected.
- Teamwork and Leadership
Co-operation with team members is essential to exceed guest or client expectations and achieve business goals. In a leadership role, you’ll need to support co-workers to achieve mutual goals and lead teams that support the smooth operation of an establishment or an event.
- High Attention to Detail
There are so many elements that make up an excellent customer or client experience, which means professionals in the Hospitality, Tourism & Events industry need a keen eye for detail. You should be observant, as even the slightest mistake could result in guests or client dissatisfaction.
- Customer-Service Oriented
Guest satisfaction will be an important indicator of your success in the Hospitality, Tourism & Events industry, so you’ll need to be customer-service oriented. Being customer-service oriented means going over and above what’s required to please guests or clients and encourage positive sentiment towards your establishment or event.
- Multitasking and Organisation Skills
The fast-paced nature of working in Hospitality, Tourism & Events means you’ll need to be a natural multitasker. In some establishments, you may have to handle hundreds of customers on any given day. As a result, several tasks and multiple responsibilities will necessitate organisation and time-management skills.
- Computer Knowledge
Technology is an integral part of every industry and Hospitality, Tourism & Events are no exception. You don’t need to be a tech genius, but basic knowledge of software like Microsoft Office will help you to navigate the various point-of-sale systems required in these industries.
Where Do Hospitality and Tourism Professionals Work?
Hospitality and Tourism professionals are employed in a variety of settings.
- Hotels and Motels
- Restaurants and Cafes
- Travel Agencies
- Bars, Pubs and Clubs
- Tourist Information Centres
- Tourist Attractions
- Hospitals, Schools and Universities
Professional Development in Hospitality, Tourism & Events
If working in Hospitality, Tourism & Events appeals to you, there are many professional development courses to help you travel this exciting career path.
When you study with Australian Online Courses, you have access to an eLearning platform that allows you to study where and when you choose. This self-paced learning environment will enable you to plan your study sessions around work, life and family commitments.
So, what are you waiting for? If you’ve been considering a career in Hospitality, Tourism & Events, or simply want to add to your existing qualifications, check out the many professional development courses with Australian Online Courses today.