Technology, the economy and the political landscape are changing rapidly, and organisations need the ability to adapt to change. If you, as an employee, learn to foster an agile mindset, you will be able to contribute to a healthy corporate culture and ultimately, your employer’s business success. The Certificate of Agile Project Management is an […]
Career Outcomes
Professional Development for:
- Project Managers
Do you have a love of coffee and a friendly personality? If so, you are a perfect candidate for this professional development course. This online program will help you launch your career as a barista and gain the skills required to work in a café, coffee shop, restaurant, bar or other food establishment. The Certificate […]
Career Outcomes
- Barista
- Cafe Assistant
- Waitress/Waiter
If you work in education or in any setting with children or young people this professional development course is an ideal program for you. The Certificate of Behaviour Management will give you proven behaviour management strategies to guide responsible behaviour of children and young people within an education context. You will discover a range of strategies […]
Career Outcomes
Professional Development For:
- School Teacher
- Teacher’s Aide
- Classroom Support Officer
This online budgeting and forecasting course is essential professional development, whether you are in the finance industry or are from a non-financial background. A clear understanding of budgeting and forecasting governs the successful planning and decision-making tasks required of managers and is critical to business strategy. The Certificate of Budgeting and Forecasting is an online […]
Career Outcomes
- Budget Analyst
- Forecasting Analyst
- Cost Administrator
- Commercial Analyst
- Financial Controller
- Assistant Accountant
If working from home or traveling while earning an income is appealing to you, the flexibility offered by becoming a virtual administrative assistant is ideal. This online professional development course is designed to help you launch your career as a virtual assistant. The Certificate of Business Administration – Virtual Assistant will take you through the […]
Career Outcomes
- Virtual Assistant
- Email Marketing Manager
- Transcriptionist
- Social Media Specialist
Whether you’re interested in pursuing a career as a business analyst or simply want to make better business decisions, this course offers a comprehensive foundation in the fascinating field of business analysis. The Certificate of Business Analysis is an online professional development program that will help you to make informed, data-driven decisions and covers business […]
Career Outcomes
- Business Analyst
- Operations and Business Planning Analyst
- Project and Business Analyst
Improving your communication skills can benefit your professional relationships and positively influence your career prospects. Employers seek those who communicate well on many platforms and to a variety of audiences. The Certificate of Business Writing & Communication is a professional development course that will help you to enhance your communication. As a result, you’ll build […]
Career Outcomes
- Managers
- Communications Coordinator
- Executive Support Officer
- Tender/ Bid Writer/ Proposals Assistant
- Junior Editor
If you want variety in your work, you’ll find it in a call or customer service centre. Every call you receive presents a different challenge and the opportunity to help someone. As well as being a rewarding job, it can also be a lot of fun under the right leadership. The Certificate of Call Centre […]
Career Outcomes
- Team Leader
- Call Centre Manager
- Customer Service Team Leader
Organisations face many changes, from launching new products to restructuring, and it’s the successful management of this change that ensures they remain competitive.
The Change Management Program is an online professional development course that will explore the principles of organisational change and the role of leadership in managing change.
Career Outcomes
- Change Management Consultant
- Change Management Coordinator
As a health or community services worker, your job will often involve working closely with individuals with a chronic disease. The Certificate of Chronic Disease Support is an ideal professional development program for you to gain essential skills to better support these patients and enhance your employability in the sector. This course will provide you […]
Career Outcomes
Professional Development For:
- Personal Care Workers
- Lifestyle Support Workers
- Enrolled Nurse
- Nurses Aid
If you have people-skills, are highly motivated and organised, a career in claims management and workers’ compensation could be your calling. Your job may include assisting with claims management, rehabilitation and return-to-work programs. Claims management and workers’ compensation specialists work for insurance companies, in health, motor vehicle, home, and other industries – to efficiently and […]
Career Outcomes
- Workers Compensation Claims Advisor
- Compensation Claims Officer
- Case Management
- Claims Consultant
If you work in the health or community care sector, this online professional development program will provide you with the knowledge and skills required to assist clients with their medication needs. The Certificate of Client Medication Assistance will show you how to provide assistance with medication in response to an assessed need identified by the […]
Career Outcomes
Professional Development For:-
- Aged Care Support Workers
- Enrolled Nurses
- Nurses Aids
Serving as a coach or mentor is an incredibly rewarding experience. As a learning tool in the workplace it can empower employees to grow, develop and learn new skills to achieve company goals. The Certificate of Coaching and Mentoring is an online professional development course that will help participants to develop the skills to support […]
Career Outcomes
- Relationship Manager – Coaching and Mentoring
- Human Resource Advisor
- Life Coach
If you work with children and young people, particularly in the areas of child protection, family service, child and youth placement and support or in education and care, this course is an ideal professional development program for you. The Certificate of Complex Trauma and Attachment Management is an online professional development program that will provide […]
Career Outcomes
Professional Development For:-
- Foster Carer Workers
- Community Support Officers
- Social Workers
Continual improvement of a business is possible with proactive leadership, management and accountability and when continuous improvement processes are linked to performance. This online professional development program will provide the skills and knowledge necessary to implement continuous improvement systems and processes for an organisation. The Certificate of Continuous Improvement has an emphasis on using systems […]
Career Outcomes
- Continuous Improvement Analyst
- Continuous Improvement Officer
- Continuous Improvement Associate
- Project Coordinator
An important strategy for managing a company’s relationships and interactions with customers and potential customers, customer relationship management helps enhance customer confidence and company profitability. The Certificate of Customer Relationship Management is an online professional development program that will provide you with the knowledge required to establish, develop and maintain relationships with customers through effective […]
Career Outcomes
- Customer Relationship Manager
- Client Relationship Manager
The Certificate of Customer Service Operations is an online program that will teach you how to improve your customers’ experience; provide the best possible telephone, on-site and internal customer service and deal with incidents and complaints.
In this Sales and Marketing course, you will discover how to develop a customer service strategy, evaluate ‘moments of truth’, and build rapport with customers via empathy, understanding and normalization.
Career Outcomes
Professional Development for:
- Store Managers
- Customer Service Consultants
- Retail Assistants
- Customer Service Advisors
The Certificate of Disruptive Technologies is an online professional development program that will provide you with the skills and knowledge required to adapt business operations to meet a digital future.
In this disruptive technologies course, you will learn how to lead a team through change, develop business models that enable digital transformation, use robots and robotic process automation (RPA), and apply and create engagement with virtual assistant technology.
Career Outcomes
- Leaders and Managers
- Change Managers
- Digital Transformation Managers
- Small Business Owners
- IT Managers
One of the best defences against domestic and family violence is knowledge. This knowledge is powerful for those who offer services to meet the needs of adults and children affected by domestic and family violence. The Certificate of Domestic and Family Violence will provide you with the knowledge and skills required to recognise and respond appropriately […]
Career Outcomes
Professional Development For:-
- Counsellors
- Trauma Counsellors
- Community Service Workers
There are many students who have difficulties learning to read, write or do math for a variety of reasons – behavioural, emotional and development – and need attention beyond the regular scope of teaching instruction and curriculum. The Certificate of Education Support – Learning Difficulties is an online professional development program that will provide you […]
Career Outcomes
- Learning Support Teacher Aid
- Special Needs Teacher Aid
