FAQs

If you prefer to learn by reading a hard copy of your course materials, optional printed materials may be available for your course. If you are unsure, please contact us. Order Printed Materials.

Category: Current Students

For most courses, all you need is a computer with an Internet connection and some basic programs that you’re probably already familiar with, such as Microsoft Word. There are no special software requirements and everything you need to complete the course is provided online via your elearning system.

Please note that we recommend the Chrome browser to access your course. If you do not have chrome, please go to https://www.google.com.au/chrome/ to download.

Category: Current Students

When you are enrolled into a course with multiple units, you have the flexibility to choose the order in which you complete them. You can also work through your units concurrently if you wish.

Category: Current Students

Assessment will be comprised of written assignments and exercises, including short answer questions, reports, essays, research projects and reflective tasks. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Category: Current Students

Reference lists are created to allow readers to locate original sources themselves. Each citation in a reference list includes various pieces of information including the:

  1. Name of the author(s)
  2. Year published
  3. Title
  4. City published
  5. Publisher
  6. Pages used

Please use the following Harvard Reference style in your assignments.

  • Last name, First Initial. (Year published). Title. City: Publisher, Page(s).

On each course page, we state an approximate number of study hours to complete the course. However, we offer twelve (12) months’ access, with extensions available upon application.

No! As a student of Australian Online Courses you can study when and where it suits you and at your own pace.

 

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.

Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.

Does not refer to or utilise appropriate or correct sources of information

Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly.  One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.

 

 

No. You can submit your assignments when you are ready.

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Occasionally students are unable to view PDF files on Apple Mac and iPads. This is a common problem with Apple products and there are several steps you can take to fix this problem.

  1. Update your version of Adobe Reader.
  2. Configure your computer/device to open Adobe Reader.
  3. Right click on the file and save to a location on your computer. Navigate to the location where you saved the file to open the PDF.

PDFApple

If you are still unable to open the PDF file after following these instructions, you may need to contact your technical support provider to solve this issue.

Occasionally due to routine maintenance, our elearning website may not be available. However, we aim to keep interruptions to a minimum.

If you are experiencing technical difficulties, please contact us. 

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment. Please ensure that you register to graduate once you have completed your final assessment.

If you get stuck with an assignment or have a question relating to the learning materials, your tutors are available to provide guidance and feedback. You can contact them via My Study Centre on our website, or via email. Tutors will respond to all enquiries ASAP and are available 7 days for your convenience.

An easy way to make sure that you are on the right track with your assignment is to submit your assignment task for review. A tutor will review your individual assignment task and provide generalised feedback on your work. Submit your work for review. 

The suggested word count is a basic guide only and as such can be exceeded. The general guidelines is to keep it at 10% difference – so either 10% under or 10% over is acceptable, unless otherwise stated. Any quotes, references and your bibliography/reference list are not included in your word count.

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We offer twelve (12) months’ access, with extensions available upon application (fees apply).

Because we offer unlimited elearning access, you are able to complete your course at your own pace.

Yes! Because we offer unlimited elearning access, you can take a break whenever you like!

If you require assistance with the course materials and need a concept explained further, please email  with your query and your tutor will respond promptly and personally. Your assigned tutor will guide you through the course materials, help you with any problems and provide feedback on your assignments.

In order to successfully complete the course, you will need to complete all of of the assignments. We use a competency-based assessment; if you do not receive a ‘Competent/Pass’ grade you will be asked to resubmit your assignment. You are able to submit your work for marking three (3) times only. If you do not pass your assignment on the third attempt, you will need to re-enrol into the unit (charges apply).