Restaurant managers are multi-talented multi-taskers with a vital position in the hospitality industry. If you’re working as a bartender or waiter and want to progress your career, you might consider restaurant management.
But how do you start moving up? What are the crucial skills you’ll need to succeed in this position – and how do you acquire them?
Despite a volatile couple of years experienced by the hospitality and tourism industries, there is a light at the end of the tunnel. In fact, IBIS world reports that revenue in the Restaurants industry will increase slightly over the next five years, driven by rising interest in foodie culture.
1 – Leadership
When it comes to motivating employees, decision-making, problem-solving, multi-tasking and being consistently approachable – outstanding leadership skills are a must. Restaurant leadership requires implementing systems that ensure the smooth operation of the business. So, if you’re considering a leadership role, make sure you brush up on the critical leadership skills in a restaurant management course.
2 – Communication
As a restaurant manager, communication skills are crucial to positively interact with staff, suppliers, restaurant owners and customers. Improving your interpersonal communication skills will make your job easier and contribute to any restaurant’s success. Remember, you’ll be communicating with a diverse group of people, so make sure you have diversity and inclusiveness training too.
3 – Problem Solving
Do you approach workplace problems with a can-do attitude? It’s such an important mindset for restaurant managers who juggle multiple problems a day. If you can identify and develop unique solutions to problems, you’ll go far in a restaurant management role.
4 – Conflict Management
In a busy and often stressful restaurant environment, it’s unrealistic to expect everyone to get along all the time. You’ll need to have excellent conflict management skills, whether it’s a personality clash between staff or an unhappy customer due to a dining experience.
5 – Attention to Detail
In hospitality, customers judge everything. That means you’ll need to be observant and responsive to customer needs. It’s one of the most important soft skills to ensure excellent customer service.
6 – Adaptability
Great restaurant managers show their resilience when put in the middle of difficult situations. If a situation calls for it, managers should be flexible to meet customer or staffing needs as they arise. Adapting to current hospitality trends is important to be able to improve in the restaurant business continuously.
7 – Positive Attitude
A restaurant doesn’t always run smoothly with so many factors that combine to provide a hospitable dining experience. Teamwork and an outgoing, upbeat personality go hand-in-hand. As in any role where you work with the public, you’ll need to maintain an optimistic outlook and a friendly personality to be successful.
8 – Time Management & Organisation
The management of a restaurant is a complex operation, so time management and organisations skills are a must. If you’re not generally an organised person, a restaurant management course can help you gain this crucial skill for success.
What do Restaurant Managers Do?
One job, many hats! If you’re exploring the idea of becoming a restaurant manager, you’ll be responsible for everything from administrative tasks to customer service, human resources and even marketing! It’s certainly a diverse career and one that will keep you on your toes.
- Coordinating and optimising front- and back-of-house restaurant operations
- Weekly, monthly and annual financial reporting
- general administration
- Taking reservations
- Customer service and complaints handling
- Recruiting, training and supervising staff
- Boosting workflow and productivity
- Menu planning
- Inventory management and ordering
- Compliance with licensing, health and safety regulations
- Establish operational plans, policies and protocols
- Marketing and promotions
Essential Skills for Restaurant Managers
If you want to move up in the hospitality business, Essential Skills for Restaurant Managers is an ideal professional development course for you.
In this restaurant management course, you will learn how to lead and manage people and teams through effective leadership.
You will discover strategies to coordinate recruitment, selection and induction of new staff members, implement and monitor an operational business plan and oversee customer service practices and quality service provisions.
Outcomes achieved by undertaking a restaurant management course include:
- Quality customer service practices
- Customer information
- Professionalism and courtesy
- Expectations and suppliers
- Collecting customer information
- Data gathering
- Organisational planning
- Trends and changes
- Recruitment and induction
- Acquisition of physical resources
- Intellectual property
- Monitor profit and productivity plans
- Managing underperformance
- Social responsibility
- Business ethics
- Commination role of leaders
- Communication skills
- Innovative approaches
- Maslow’s hierarchy of needs
- Performance standards
- Training and development
- Monitor team performance
- Learning plans
- Recognition and rewards
- Recruitment needs
- Future organisational needs
- Human Resource Management (HRM)
- Job analysis and design
- Job descriptions
- Selection processes
- Recruitment channels
- Job skills requirements
- Create advertisements
- Process applications
- Selecting staff
- Using selection criteria
- Interview questions
- Semi-structured format
- Contacting referees
- Employment offers
- Inductions programs
- Organisation objectives and policies
- Explaining WHS information
- Regulations, codes of practice and standards
- Health and safety policies and procedures
- Explaining WHS to employees
- Communication channels
- Health and safety meetings (minutes)
- Accessible health and safety information
- Feedback on H&S management practices
- Hazard identification (3 step process)
- Workplace changes
- Physical and environmental hazards
- Risk assessments
- Workplace hazard register
- Risk assessment nomogram
- Coordinating risk assessments
- Risk management
- Hierarchy of control
- Manual handling control measures
- Action plans
- Workplace changes
- Safe Work Australia’s Code of Practice
- Monitoring effectiveness of control measures
- Audits of H&S systems
- Legislative recording requirements
- Hazard list and risk assessment form
- Risk control plan form
- Incident / Hazard report form
- Hazardous substance register
- Training plan records
- Record of safety discussions
And much more!
Gain the knowledge and skills you need to be a competent and successful restaurant manager with a restaurant management course such as our Essential Business Skills for Restaurant Managers.