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Certificate of Medical Reception and Office Administration – Updated Course

The Certificate of Medical Reception and Office Administration has recently been updated to include the following topics:

  • Maintain patient records
  • Patient recordkeeping
  • Roles and responsibilities
  • Confidentiality, privacy and security
  • Medical terminology
  • Policies and procedures
  • Use medical terms in oral and written communication
  • Provide advice on fees, entitlements and rebates
  • Schedule medical appointments
  • Use appropriate booking and accounts systems
  • Billing procedures
  • Account and billing documentation
  • Veterans affairs, workers compensation and motor vehicle third party accounts
  • Legislation and account processes and procedures
  • Receive and document payments
  • Reconcile medicare payments
  • Overdue accounts
  • Store financial records
  • Effective communication
  • Process mail and telephone communications
  • Manage client appointments
  • Communication flows
  • Manage waiting clients
  • Maintain office administration
  • Use computer files and programs
  • Prepare business documents
  • Create and update business records
  • Cash control
  • Monitor stock level and order supplies
  • Process accounts
  • Prepare financial documents
  • Provide basic health care assistance
  • Process referrals
  • Work effectively in a team
  • Manage own performance

This online medical reception and office administration course is ideal if you wish to secure a role as a medical receptionist in a medical centre, clinic or hospital. To view the full course outline, please go to:

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